Account Manager - Full Time

We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. At Dexterra, we create exceptional customer experiences that make our clients shine. As an Account Director (Facility Management/Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.

Client Retention and Relationship Management:

Ensures a visible Account-level presence to foster and maintain effective working relationships with all clients

Aligns key Dexterra contacts with like positions or titles within the client organization and creates a relationship matrix (Web of Influence)

Performance Management and Operational Excellence:

Communicates performance expectations clearly, monitors progress, and rewards achievements to ensure operational plans, goals, and budgets are met

Implements best practices and continuous improvement initiatives to enhance service delivery and operational efficiency.

Conducts regular site visits to assess service quality and address client feedback effectively

Develops and implements strategic account plans to align with company goals and client expectations

Monitors key performance indicators (KPIs) and ensures corrective actions are taken as needed to achieve targets

Collaborates with cross-functional teams to align operations with overall business strategy and client objectives

· Acts as a talent scout, using networks to help identify, recruit, and vet proposed Dexterra team members

Ensures succession plans are regularly reviewed and career growth is supported by personalized development plans

Mentors and coaches team members to foster professional growth and enhance performance

· Promotes a culture of safety by ensuring adherence to health and safety standards, company policies, and regulatory requirements

Conducts safety audits and collaborates with teams to mitigate risks and maintain a safe work environment

· Sales and Business Development:

Maintains a strategic selling mindset, utilizing the Miller Heiman sales methodology and process to drive growth and client retention

Identifies opportunities for expanding service offerings and collaborates with the business development team to pursue new business opportunities

· Manages profit and loss for the account, ensuring financial targets are met without compromising quality

Conducts financial analyses to identify cost-saving opportunities and optimize budget management.

3+ years of proven experience in facility management, janitorial services, or related industries

• Bilingualism in English and French (written and verbal) is considered a strong asset
• Extensive background in managing large-scale facilities or service operations
• Demonstrated ability to manage budgets, analyze financial reports, and make data-driven decisions
• Expertise in financial planning and identifying cost-saving opportunities
• Proficiency in strategic planning, relationship management, and operational execution
• Experience in designing and implementing long-term strategies aligned with organizational goals
• Familiarity with sales methodologies such as Miller Heiman and client retention frameworks like Tenacity Client for Life
• Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#