Senior UX Researcher - Design
Upstaff
UX Designer – Senior
Requisition: RQ11392
Client: Land & Resources Cluster, Ministry of Public and Business Service Delivery and Procurement
Location: Toronto, Ontario – 40 St. Clair Avenue West
Work Arrangement: 100% Onsite – 5 days per week
Contract Duration: September 17, 2026 to March 31, 2027
Extension: Up to 1 extension term
Number of Openings: 1
Security Clearance: No Clearance Required
About the Opportunity
Our client, the Land & Resources Cluster within the Ontario Public Service, is seeking an experienced Senior UX Designer to support the development of the Common Compliance Management Platform (CCMP) .
The CCMP is an enterprise initiative designed to modernize and standardize regulatory compliance services across Ontario's regulatory ministries. The platform will support a more integrated, scalable, modular, and user-centered approach to services such as licensing, inspections, monitoring, investigations, and enforcement.
The successful candidate will serve as a senior UX subject matter expert and lead end-to-end user experience design activities. This includes conducting user research, facilitating stakeholder engagement, developing service design artifacts, creating accessible digital experiences, and collaborating with Agile delivery teams to ensure user and business needs are incorporated throughout the product lifecycle.
Key Responsibilities
Lead end-to-end UX design activities across the full product development lifecycle, including discovery, research, design, prototyping, usability testing, beta validation, implementation, and continuous improvement.
Plan and conduct user research and stakeholder engagement activities , including interviews, workshops, surveys, stakeholder consultations, and usability testing.
Translate research findings and business requirements into actionable UX and service design recommendations that improve usability, accessibility, and measurable service outcomes.
Develop and maintain UX artifacts, including:
Personas
Customer and user journey maps
Service blueprints
Information architecture
User flows
Wireframes
Mock-ups
Interactive prototypes
Proofs of concept
Design intuitive, accessible, visually effective, and user-centered digital experiences by applying UX/UI best practices and human-centered design principles.
Ensure designs align with the Ontario Design System , accessibility requirements, AODA , and WCAG standards.
Collaborate closely with product owners, business stakeholders, architects, developers, and cross-functional Agile teams to align user needs with business objectives.
Facilitate stakeholder workshops, requirements-gathering sessions, and design discussions while building consensus among diverse stakeholder groups.
Establish and apply UX metrics, performance measures, and continuous validation practices to evaluate and improve digital products and services.
Provide strategic UX and service design advice, recommendations, and reporting to project teams, stakeholders, and senior leadership.
Support solution architecture design, options analysis, and Treasury Board business case development.
Contribute to UX strategies, service standards, digital experience improvements, and continuous improvement initiatives across multiple user groups and business domains.
Participate in Agile delivery activities, including user story development, sprint planning, backlog refinement, design validation, and user acceptance activities.
Collaborate across the complete product lifecycle, from discovery and design through testing, validation, implementation, and ongoing optimization.
Support large-scale digital transformation initiatives and the application of digital service standards.
Mandatory Skills and Experience
UX Research and Design
- 5+ years of experience leading human-centered UX research and design for complex digital products and services.
- Demonstrated experience planning and conducting user research, including:
- User interviews
- Workshops
- Surveys
- Usability testing
- Stakeholder consultations
Proven ability to translate research findings into actionable design recommendations that support improved usability, accessibility, and measurable service outcomes.
Proven experience leading end-to-end UX design activities from discovery through delivery .
Strong experience creating:
Personas
User journeys
Service blueprints
Information architecture
User flows
Wireframes
Mock-ups
Interactive prototypes
Experience designing solutions aligned with the Ontario Design System and accessibility requirements.
Experience establishing and applying UX metrics, performance measures, and continuous validation practices.
Service Design and Accessibility
- 3+ years of experience in Service Design and Digital Product Delivery.
- Demonstrated experience applying human-centered and evidence-based design methodologies to solve complex business and user experience challenges.
- Hands-on experience developing and iterating wireframes, prototypes, and proof-of-concepts using Figma or equivalent UX design tools .
- Demonstrated knowledge and practical experience implementing accessibility standards, including:
~ AODA
~ WCAG
Experience supporting product and service design through:
User-centered design methodologies
Journey mapping
Prototyping
Usability testing
Design validation
~ Experience contributing to UX strategies, service standards, and digital experience improvements across multiple user groups and business domains.
Stakeholder Engagement and Communication
Strong analytical, problem-solving, facilitation, and decision-making skills.
Ability to clearly communicate complex UX concepts to both technical and non-technical audiences.
Proven experience leading stakeholder workshops and gathering requirements.
Demonstrated ability to build consensus and manage competing priorities across diverse stakeholder groups.
Experience providing strategic advice, reporting, and recommendations to project teams, business stakeholders, and senior leadership.
Agile and Digital Delivery
Experience working in Agile, Scrum, Lean, or DevOps environments .
Experience with:
User stories
Sprint planning
Backlog refinement
User acceptance activities
Proven experience collaborating with cross-functional teams throughout the full product lifecycle.
Hands-on experience with Azure DevOps or similar Agile delivery and work management tools .
Experience supporting public sector, government, or large-scale digital transformation initiatives.
Knowledge and experience applying digital service standards.
Preferred Candidate Profile
The ideal candidate is a strategic and hands-on Senior UX Designer with strong experience delivering complex, enterprise-level digital products. The candidate should be comfortable leading research and design activities independently while working collaboratively with product owners, business stakeholders, architects, developers, and senior leadership.
Candidates with experience supporting Ontario Public Service, public sector, government modernization, regulatory services, enterprise platforms, or large-scale digital transformation initiatives will be highly valued.
Key Technologies and Methodologies
UX/UI Design
Human-Centered Design
Evidence-Based Design
Service Design
User Research
Stakeholder Engagement
Usability Testing
Figma
Wireframing and Prototyping
Customer Journey Mapping
Service Blueprinting
Information Architecture
Ontario Design System
AODA
WCAG
Agile
Scrum
Lean
DevOps
Azure DevOps
User Stories and Backlog Refinement
Digital Service Standards
Important Submission Requirements
Candidates must demonstrate clear and specific experience with the following mandatory requirements:
- 5+ years leading human-centered UX research and design for complex digital products and services.
- Planning and conducting user research, including interviews, workshops, surveys, usability testing, and stakeholder consultations.
- Translating research findings into actionable recommendations that improve usability, accessibility, and measurable service outcomes.
- Leading end-to-end UX design from discovery through delivery.
- Creating personas, user journeys, service blueprints, information architecture, user flows, wireframes, mock-ups, and interactive prototypes.
- Experience aligned with the Ontario Design System and accessibility requirements.
- Planning and conducting user research and stakeholder engagement activities.
- Collaborating with product owners, business stakeholders, and cross-functional Agile teams to align user needs with business objectives.
- Designing intuitive, accessible, and user-centered digital experiences using UX/UI best practices and human-centered design principles.
- Experience working in Agile, Scrum, Lean, or DevOps environments.
- Hands-on experience using Figma.
- Hands-on experience with Azure DevOps or similar tools.
- Experience supporting public sector, government, or large-scale digital transformation initiatives.
- Knowledge and application of digital service standards.
- Experience implementing accessibility standards, including
AODA
and WCAG.
Note: This is a 100% onsite role in Toronto, Ontario, requiring attendance 5 days per week.
Requirements
Key Technologies and Methodologies
UX/UI Design
Human-Centered Design
Evidence-Based Design
Service Design
User Research
Stakeholder Engagement
Usability Testing
Figma
Wireframing and Prototyping
Customer Journey Mapping
Service Blueprinting
Information Architecture
Ontario Design System
AODA
WCAG
Agile
Scrum
Lean
DevOps
Azure DevOps
User Stories and Backlog Refinement
Digital Service Standards
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