Services Management Coordinator

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Sunday- Thursday Various Hours
The incumbent is responsible for the direct supervision and performance guidance of the shelter staff team to ensure timely and consistent service delivery. Responsible for the direct supervision of all Shelter Support Workers, Front Desk and Security employees.
Support and apply on a consistent basis the principles of the Housing First philosophy

• Participate in the review and revision of relevant policies and procedures.
• Ensure the effective communication of overall client services including shift change information exchange, database, staff meetings, client meetings, memos etc.
• Ensure that policy and procedures are adhered to during day-to-day operations
• Ensure that client/case management process is maintained, and information is documented in an accurate and timely manner and shared in compliance with policies and procedures
• Ensure appropriate liaison with outreach/community workers who come into the Centre of Hope to provide service
• Adapt a flexible approach to problem solving issues and situations that arise, participating in regular scheduled and flexible on call duties. This may involve phone, email and in person consultation after regular business hours.
• Coordinate storage and retrieval of personal items, jointly with Environmental Services Director
• Provide referrals or general information to community members
• Work cooperatively with other Centre of Hope programs and activities to best serve the people we support

provide ongoing, consistent coaching, performance feedback, and manage the performance of staff in consultation with the Program Manager/Director.

• Ensure that all mandatory staff training including but not limited to First Aid, CPR, and Non Violent Crisis Intervention etc. identify staff training needs.
• Ensures appropriate training is accessible for direct reports employees; identifying any training needs.
• Conduct regular staff meetings to review operational effectiveness, changes in policies and procedures, Health and Safety review, and to provide in-service training.
• Ensure that the HR database is updated in an accurate and timely manner.
• Ensure that probation and performance reviews are completed, in a timely manner.
• Understand and comply with the union contract.
• Responsible for preparing, posting, and maintaining staff schedules and ensuring staff coverage.
• Coordinate, supervise and ensure that all processes and expectations as outlined in the Student Placement Policy.
• Responsible for preparing staff schedules and ensuring appropriate staffing at all times, approving staff absences (i.e. vacation time), and approving time sheets.
• Provides supervision to direct reports ensuring they receive proper supervision and evaluation within their positional description.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Ensures that the equipment, materials and protective devices as prescribed (OHSA) are provided and maintained in good condition
• Performs daily workplace inspections, providing daily reports to the Health and Safety Coordinator
• Conducts information sessions and/or training regarding workplace health and safety with their employees, and ensures that employees attend any organization-wide health and safety training (such as WHMIS, First Aid, NVCI)
• Performs employee safety observations, correcting substandard acts or conditions and commending employee health and safety performance
• Works cooperatively with the Environmental Services Manager to ensure the Shelter Services Department is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary
• Participate in supervision and regular performance reviews/evaluations as required.
• Complete all duties in accordance with the principles, standards and policies and procedures of The Salvation Army London Centre of Hope.
• Network with other Salvation Army programs and other community agencies
• Participate in regular supervision and performance appraisal process.
• Foster a positive working relationship with all levels of employees, leadership, Union Representation and Divisional / Territorial Headquarters.
• Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required
• The above responsibilities must be discharged in accordance with the Salvation Army's Mission Statement, in a professional manner, exemplifying Christian Standards of conduct.

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

~ This position reports directly to the Shelter Services Manager.

The Centre of Hope is a 24/7 operation and as such the hours of work vary according to requirements of responsibilities –weekend, overnight and evening work may be required and a willingness to adjust the weekly work schedule in order to better service the clients is required.

• This may involve phone, email and in person consultation after regular business hours.
• The screening is secured either through the national Canadian Police Information Centre (CPIC) or a local police detachment.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada Normal hours of work – may vary as per operational requirements and responsibilities, and includes a ½ hour paid meal break where applicable.

Degree/Diploma in Human Services or Social Services Experience and Skilled Knowledge Requirements

• Minimum three (3) years' experience in the field of social services; supervisory/management skills and the ability to lead, coach and motivate Skills and Capabilities:
• Experience working with a diverse population, including mental health and addictions, is an asset
• Knowledge of and proven ability to link with community resources
• Must have strong organizational, interpersonal, communication and planning skills
• Strong computer skills including a working knowledge of Microsoft Office
• Excellent clerical skills
• Demonstrated ability to work within a shared database
• Must have or be willing to attain First Aid/CPR, Non-Violent Crisis Intervention training.
• Understanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groups

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.