Service Desk Analyst (IT Support)
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Job Title: IT Support Technician (L2) – Contract
Job Type: 3-month Contract
Start Date: ASAP (Target Start: June 8, 2026)
Our client is seeking a hands-on IT Support Technician (L2) to support a critical systems integration and cutover initiative. This is a highly visible, customer-facing onsite role focused on ensuring a seamless transition of end users, devices, and support processes into the client’s environment. This position is ideal for an experienced IT support professional who thrives in fast-paced enterprise environments, enjoys direct end-user interaction, and is comfortable rolling up their sleeves to manage everything from desktop troubleshooting and laptop deployments to basic networking support during a major business transition. The initial engagement will focus on pre-cutover readiness and cutover support, with potential for extension depending on project needs.
Provide hands-on L1/L2 desktop support for end users during system integration and migration activities
- Support a critical business cutover by delivering high-touch onsite technical assistance and white-glove customer service
- Deploy, configure, and provision laptops using Microsoft Intune / Endpoint Manager following established SOE build processes
- Troubleshoot and resolve hardware, software, connectivity, and user access issues across Windows 10/11 environments
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and related collaboration tools
- Manage and update incidents, service requests, and technical documentation within ServiceNow or similar ITSM platforms
- Assist with onboarding and offboarding activities including device provisioning, account setup, and access coordination
~Perform light networking tasks including:
- VPN support
- Collaborate with global IT teams across North America and Australia to coordinate support activities and issue resolution
- Maintain technical documentation, knowledge articles, and process records
- Support occasional after-hours activities during cutover or global coordination requirements
3+ years of hands-on IT support experience in desktop, service desk, or technical support environments
- Strong experience supporting Windows 10 and Windows 11 enterprise environments
- Proven experience with Microsoft 365 applications, including Outlook, Teams, and OneDrive
- Hands-on experience deploying and configuring devices using Microsoft Intune / Endpoint Manager
- Experience using ServiceNow or comparable IT service management platforms
- Solid troubleshooting skills across hardware, software, user access, and connectivity issues
- Basic networking knowledge including TCP/IP, LAN/WAN, VPN connectivity, cabling, and patching
- Excellent communication and customer service skills with a strong end-user support mindset
- Ability to follow documented technical processes and standard operating procedures
- Experience with Microsoft 365 administration, including Exchange Online and Admin Centre
- Familiarity with Active Directory, Azure AD / Microsoft Entra ID
- Previous experience supporting system migrations, cutovers, acquisitions, or integration projects
- Exposure to enterprise or global IT environments
- Experience supporting mobile devices (iOS / Android)
Vacancy posted 13 days ago
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