IT Service Desk Support Technician
$48 par heureTemps plein
Tamarack Computers
Overview
Languages
English
Education
~ Bachelor's degree
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Computer hardware or software retailer/wholesaler
Help desk
Office building
Private sector
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Supervision
~1 to 2 people
Experience and specialization
Computer and technology knowledge
Information Technology Infrastructure Library (ITIL)
iOS
MAC
Device drivers
Networking software
Networking hardware
Networking security
Servers
Desktop applications
Word processing software
Presentation software
Communication software
Image editing software
Desktop publishing software
Mac OS
MS Active Directory
MS Office
MS Windows
SharePoint
Spreadsheet
Google Docs
Type of experience
~ Call centre
Additional information
Security and safety
Bondable
Basic security clearance
Criminal record check
Transportation/travel information
Own transportation
Own vehicle
Vehicle supplied by employer
Willing to travel
Willing to travel regularly
Valid driver's licence
Travel expenses paid by employer
Public transportation is available
Work conditions and physical capabilities
Work under pressure
Repetitive tasks
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Bending, crouching, kneeling
Own tools/equipment
Internet access
Cellular phone
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty
Benefits
Health benefits
Dental plan
Disability benefits
Health care plan
Financial benefits
Life insurance
Registered Retirement Savings Plan (RRSP)
L'offre d'emploi a été publiée il y a 4 jours
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