Part Time Guest Service Agent - Weekends

To provide outstanding customer service to valued shoppers, community retailers and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the needs of the business and may be required to stand for extended periods of time. This role is part-time without benefits.

Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.

Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained.

Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.

Develop and cultivate relationships with the community and shopping centre retailers (property level) to be proficient in community activities and in mall fashions, mall events and programs.

Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.

Coordinate gift card sales at Guest Services which include supervising the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.

Maintain the Guest Services database; ensure customer information is kept current.

Connect with customers on a pro-active and regular basis by informing them of pertinent information to improve the positive image of the shopping centre and encourage repeat traffic.

Assist the Marketing Department with the execution of marketing programs as required.

Roam throughout the entire shopping centre and station at specific hotspots to assist traffic flow and direct visitors/shoppers to follow the traffic signs.

Customer-service focused.

Responsible, punctual and excellent ability to interact with the public.

Able to work well under pressure with minimal direction and meet deadlines.

Previous experience in the hospitality field preferred.

Ability to assess, take initiative and fulfill customer and tenant expectations.

At Cadillac Fairview we have been transforming communities for over 50 years. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. This posting is for a vacant position. CF may use artificial intelligence (AI) technology, alongside human review, to assist in screening and assessing applicants for this position.