Deployment & Support Specialist

The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup.

Cents is a New York–based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to the local business.

Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We’re adding great talent to help achieve this mission, and that’s where you come in!

We are seeking a proactive and technically proficient Hardware Support Specialist to join our expanding Toronto-based team. In this crucial, customer-facing role, you will be the primary expert responsible for ensuring the successful deployment and ongoing operation of our innovative laundry payment systems. Key ResponsibilitiesProviding hands-on support for both new system installations and existing hardware/software deployments. Serving as the subject matter expert on how our readers integrate with various laundry machines. Guiding users through the setup and configuration of our mobile Tap-to-Pay app. Following an initial training period, this role will adopt a hybrid schedule, requiring 2 days in our Toronto office and allowing 3 days of remote work. We seek a collaborative individual who can engage effectively with both team members and physical hardware components during in-office days and maintain productivity and close communication while working from home.

Saturday & Sunday plus 3 weekdays

Training Schedule (First :8 weeks)

Monday - Friday

Located in Toronto, our Laundroworks team is at the forefront of digitizing self-service laundry facilities. Laundroworks develops an NFC-based payment system, wrapped in real-time connectivity and supported by advanced management software. Our technology is developed and manufactured in-house, including connected reader modules that control the laundry machines, payment kiosks, management software, and a novel NFC-based Tap-to-Pay App (which Apple is following developments on due to its unique approach).

Visit for more information about our system.

Excellent verbal and written communication skills, with a professional and empathetic customer approach.

Proven ability to analyze technical problems and apply logical troubleshooting techniques.

Comfortable working independently and prioritizing tasks in a dynamic, customer-focused environment.

Ability to quickly learn and understand new technical systems, both hardware and software

1–3 years of experience in a customer-facing technical support role

• Familiarity with troubleshooting IT systems, including mobile apps, kiosks, or network-connected modules
• Experience supporting installations or field technicians is a plus
• Comfort using ticketing systems, CRM platforms, and support tools

There’s a Laundry List of Why You’ll Love Working at Cents!

We are leaders - Leadership is not exclusive to the management team, but something everyone at Cents embraces and wants to get better at.

We are students - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. We are committed to diversity and tight knit community - We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.

Competitive salary

Equity

Unlimited PTO and paid holidays

Remote-first with offices in New York City and San Francisco

Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability

Work-from-home and commuter benefits

Laundry allowance to support our customers’ businesses

Comprehensive training, learning, and development programming

Access to hundreds of discounts and rewards from renowned vendors, including deals on health & wellness, travel, dining, auto insurance, and so much more!

com email domain, our official careers page, or verified phone calls following email introductions).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.