Systems Administrator/Operations Support Specialist

Intermediate Systems Administrator/Operations Support Specialist

Duration: 1 Year assignment (contract)

Client Location: Toronto ( Onsite : 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)

This position is provisionally Onsite , requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM , Monday to Friday (excluding breaks). We are seeking an experienced Intermediate Systems Administrator / Operations Support Specialist to provide end-to-end technical and operational support for JVN technologies within a high-profile, enterprise environment. This role involves managing audio-visual and video conferencing systems, coordinating with vendors, onboarding and training external users, and ensuring seamless service delivery for judiciary and public stakeholders. The resource will maintain system documentation, monitor service performance, participate in technology projects, and drive process improvements aligned with ITIL best practices.

Support AV, telecommunications, and video conferencing systems used by remote witnesses, legal counsel, and public users.

Maintain system documentation, manuals, onboarding/training materials, and logs.

Coordinate with third-party vendors for upgrades, repairs, and service performance.

Assist with system testing, documentation, and deployment of new technologies.

Troubleshoot and resolve audio-visual, conferencing, and telecom issues across multiple channels.

Manage system documentation and process improvements; Provide technical orientation and setup support to diverse user groups.

Liaise with vendors to coordinate repairs/upgrades and ensure service quality.

2+ years in operations/support, including AV, video conferencing (Zoom, MS Teams, Webex), and related hardware (Crestron, Extron).

• Knowledge of telecommunications, VoIP/PBX fundamentals, and network basics (TCP/IP, bandwidth).
• ability to guide non-technical users, including judiciary stakeholders.

Experience supporting AV setups for public/legal contexts.

Security Clearance

This is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for services rendered.

Submit your resume in confidence via the Akkodis Canada website.

We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter.