Senior Deskside Support Technician

Our client is seeking an experienced On-Site IT Support Specialist to serve as the primary technical resource in the Toronto office. This role is ideal for a hands-on professional passionate about delivering best-in-class support and maintaining local infrastructure. As a key member of the IT team, you will ensure seamless operations for creative, technical, and operational teams by bridging frontline support and enterprise IT strategy.
In this role, you will be responsible for providing deskside support, managing local network components, and partnering with global teams to maintain and improve IT systems. Your expertise will help drive efficiency, reliability, and a positive user experience across the organization.

Technical & End-User Support: Act as the primary on-site IT presence, delivering professional, customer-focused support for hardware, software, and collaboration tools (MacOS, Windows, and mobile devices). Onboarding & Setup: Manage the full employee lifecycle, including new hire onboarding, deskside setups, imaging, configurations, and offboarding processes.
AV & Event Support: Provide hands-on audio/visual and meeting support for company events and all-hands sessions, including setup, testing, and live troubleshooting.
Maintain and troubleshoot network components such as IDF closets, switches, routers, VLANs, and cabling. Collaborate with global teams for upgrades, replacements, and escalations.
Service Management: Log, update, and manage support requests in ServiceNow. Uphold ITIL-aligned service delivery standards and drive process improvements for operational excellence.
Build strong relationships with local business teams and global IT groups. Communicate technical issues, escalations, and project updates clearly and proactively.

Experience: 5+ years in desktop/end-user support within a global enterprise environment.
Technical Skills: Strong knowledge of MacOS, Windows, Office 365, JAMF, and endpoint management tools.
Networking: Experience with ITIL processes, ServiceNow, and Jira.

Technical certifications such as A+, Network+, or ITIL (not required but a plus).

This is a Contract to Hire position based out of Toronto, ON.
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. We’re a leading provider of business and technology services. We accelerate business transformation for our customers. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.