FIELD SERVICE ENGINEER / INGÉNIEUR SUPPORT CLIENT F/H

In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ facilities.

The primary function is to support Evertz AV Products and customers. Commission products or systems at customer sites and deliver on-site as-built operational training to customers

Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance

Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause

Systematic & detail-oriented troubleshooting, data collection and reporting of problems

Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner

Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Co-ordinate customer and system integrator product enquiries and inform sales team of potential opportunities

Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment

College or University education in Electrical, Electronic, or Computer disciplines

The ideal candidate will be a new or recent grad with up to 3 years experience in a related field

Prior experience in a service, customer facing role is an asset

Direct experience with server hardware, Linux OS and IT networking best practices is desirable

Unparalleled desire to help customers and deliver service excellence

Passion for technology and learning new technologies, product hardware and software

Self-driven, with a desire to add value to an energetic team, and able to work with minimal supervision

Must be eligible for US travel

Dual Canadian and US Citizenship would be an asset

Employee assistance plan

Casual Work Environment

Social Events and Sports Teams

Hours: Monday - Friday, 40 hours.

Salary : $50K CAD - $65K CAD, based on experience. Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

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Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.