Field Service Lead

Lead Field Service Technician:

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best technicians in the industry, utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

As part of the Field Service Group, we commit to providing you with the following:

• An exciting total compensation package including competitive salary, premiums, bonus incentives, benefits, and RRSP employer match.
• Guaranteed full-time paid hours regardless of seasonal downtime.
• Guaranteed paid time off to allow you to recharge.
• An IPS branded company vehicle assigned to you.
• A flexible work environment allowing to manage your schedule between the field, your home and one of our service centers.
• On-the-job and in-class training alongside strong and experienced Field Service team members.
• Opportunity to travel and work on different sites and provinces.

Key Responsibilities and Expectations: 

We are looking for a talented Lead Field Service Technician who can hit the ground running. As a Lead Field Service Technician for IPS, you will possess strong repair skills and provide unmatched service to our customers. You will perform vibration analysis, thermographic imaging, and various electrical tests as you diagnose and repair units. This is a hands-on position requiring the aptitude and attitude to do whatever it takes to get the customers back online safely. IPS Field Service Technicians demonstrate strong repair skills and commitment to providing an Unmatched Customer Experience. 

• Responsible for overseeing field service technicians in the field.
• Represent the company in a knowledgeable and professional manner.
• Assist with developing proposals, performing job walks and defining work scope to meet customer needs and requirements on reliability, preventative maintenance, motor change-outs, and testing of customer equipment.
• Performs on-the-job training of subordinate workers in advanced electrical skills and maintenance practices. 
• Assume responsibility as assigned and act on own authority accordingly.
• Complete field service safety checklist on every job to identify and mitigate job hazards.
• Perform electrical tests using various portable electronic equipment including but not limited to: Megger®, PdMA MCE, Multimeter and DLRO.
• Install/Remove AC and DC electric motors, laser align equipment, read precision measuring tools such as micrometers, replace sleeve and anti-friction bearings, set seals, air gaps, torque critical components to proper torque specs.
• Strong problem-solving skills. Think outside the box to get the customer back online quickly and safely.
• Work alone and in teams to complete tasks in harsh environments. 
• Interpret and ensure compliance with operating policies and procedures. 
• Clean electro-mechanical equipment is needed, using various methods, including but not limited to bead blasting, ice blasting, and solvent cleaning. 
• Maintain close relationships with customers as well as the sales, marketing, field service, and service center technical teams. 
• Prepare technical reports to provide information on the conditions of equipment service and recommend actions to be taken.

Qualifications and Competencies:

• PdMA testing experience preferred.
• Level I Vibration Analysis preferred.
• 2+ years of AC/DC motor experience. 
• Strong attention to detail and ability to follow directions with precise execution.
• Ability to work in a fast-paced environment, follow standardized work procedures, and apply strong analytical problem-solving dynamics in a continuous improvement environment.
• Ability to collaborate with team members.
• Strong customer focus with professional communication.
• Available and willing to work flexible hours, overtime, and weekends as required, willing to be on-call.
• Ability to perform math functions, including addition, subtraction, multiplication, and division, including understanding fractions and percentages
• Strong verbal and written communication skills.
• Basic computer skills.
• Must have a valid Driver’s License and an acceptable driving record.
• Ability to travel locally and overnight.

 
Salary Range: 120k - 135k 

Physical Requirements:

• Ability to lift, push, pull, carry items up to 50 lbs. in weight.
• Ability to stand, stoop, kneel, and bend for prolonged periods of time.
• Ability to perform manual labor for up to 12 or more hours per day.
• Acute hearing and strong field of vision.
• Ability to work in demanding physical and inclement weather conditions.

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.

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