Responsable Contrôle de Gestion Production F/H

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. Murex is a global financial technology (“fintech”) leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3500 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations, and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.
The Murex Production Management team aims to deliver expertise that helps Murex customers in the region by providing a range of services, including support, training, platform evolution, and the implementation of new modules.
Production Managers are appointed on a handful of SaaS clients to:
Develop a mutually beneficial long-term partnership between Murex and these clients
Properly monitor client satisfaction while controlling support costs
Ensure production instance quality through optimized support, in line with our contract obligation, client satisfaction, and client business objectives
Expand Murex usage tactically and strategically through the entire production instance life cycle
Help leverage and expand the usage of the Murex Solution throughout the client organization
Manage change requests, including staffing, delivery quality, and consistency with Murex standards
Manage Murex IT tools related to production management
Internal reporting on KPI and quality assessments
JIRA tooling: for services management
RunDeck: for end-of-day management
Splunk: for monitoring

Minimum of 8 years of relevant treasury or capital markets IT work experience within Murex, a competitor, a bank or a consultancy firm
Proven experience in supervising the delivery of production support for a software vendor, with:
The management of a cross-functional team, and/or
An ability to anticipate issues/risks and trigger corrective actions (ex-ante) at Murex and at the client, and/or
A previous experience in managing relationships between stakeholders at banks or hedge funds and external vendors or system integrators...
Managing expectations and acting with integrity, transparency, and accountability
Helping them leverage Murex’s offering to reach their objectives (business or IT)

Compensation for roles at Murex varies depending on a wide array of factors, including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Murex provides a reasonable range of compensation for roles that may be hired in Toronto as set forth below and information on benefits offered is here.
Salary: CAD 140,000 to CAD 160,000
Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited.
This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.