Network Cloud Engineer (Remote)

About the Opportunity

At Dayforce, we strive to Make Work Life Better. As a Network Engineer II, you will play a key role in engineering, operating, securing, and continuously improving our global network infrastructure.

In this role, you’ll move beyond primarily operational monitoring and initial support to independently troubleshoot complex network issues, implement and validate network changes, contribute to engineering initiatives, and help improve the resiliency, performance, security, and standardization of the enterprise network. You’ll work closely with Network Engineering, Cybersecurity, Cloud, Infrastructure, application teams, and external partners to deliver reliable and secure connectivity for our business and customers.

Location: Hybrid (Remote and Office-Based)

What You’ll Get to Do

Engineer, implement, maintain, and troubleshoot enterprise LAN, WAN, WLAN, Internet, VPN, SD-WAN, and cloud connectivity solutions.

Perform advanced troubleshooting of network performance, routing, switching, wireless, firewall, VPN, DNS, and application connectivity issues, driving incidents through resolution and engaging vendors when required.

Plan, execute, validate, and document network changes in accordance with established change management processes, with a focus on minimizing risk and business impact.

Support and administer secure access and cloud security technologies, including Zscaler ZIA/ZPA and Cloudflare services.

Support firewall platforms and policy changes across technologies such as Fortinet, Palo Alto, and Cisco, applying least-privilege and security best practices.

Participate in the design, implementation, migration, upgrade, and lifecycle management of network infrastructure across offices, data centers, and cloud environments.

Analyze recurring incidents and performance trends, identify root causes, and recommend engineering improvements that increase availability, resiliency, security, and operational efficiency.

Collaborate with Cybersecurity, Cloud, Infrastructure, application teams, and external vendors on projects, vulnerability remediation, incident response, and customer-related connectivity requirements.

Develop and maintain network documentation, diagrams, standards, methods of procedure (MOPs), implementation plans, validation plans, rollback procedures, runbooks, and knowledge articles.

Identify opportunities to automate repetitive network operational and engineering activities using APIs, scripting, orchestration, or approved automation platforms.

Provide technical guidance and knowledge sharing to junior team members and operational resources, and assist with escalations requiring deeper network expertise.

Participate in Major Incident Management (MIM), problem management, Change Advisory Board (CAB), after-hours maintenance, and on-call activities as required.

Skills and Experience We Value

• 5+ years of progressive experience in network engineering, network operations, or enterprise infrastructure support, with demonstrated ability to independently troubleshoot and implement network solutions.
• Strong knowledge of networking fundamentals and protocols, including TCP/IP, IPv4/IPv6, VLANs, STP, DNS, DHCP, NAT, routing, switching, LAN, WAN, WLAN, VPN, and SD-WAN concepts.
• Required: Hands-on experience administering and troubleshooting Zscaler, including ZIA and ZPA, with working knowledge of policies, application access, traffic forwarding, authentication, and connectivity troubleshooting.
• Required: Hands-on experience with Cloudflare technologies and services, including troubleshooting and supporting secure application/network connectivity. Experience with Cloudflare Zero Trust, WAF, DNS, Access, Gateway, or related capabilities is highly valued.
• Hands-on experience with enterprise firewall technologies such as Fortinet FortiGate, Palo Alto Networks, and/or Cisco Secure Firewall/ASA, including firewall policy, NAT, VPN, and security rule troubleshooting.
• Experience with Cisco enterprise networking technologies, including Catalyst switching, wireless, routing, and/or SD-WAN environments.
• Experience with network monitoring, observability, packet analysis, and troubleshooting tools such as Dynatrace, packet capture utilities, flow analytics, or equivalent platforms.
• Working knowledge of public cloud networking in AWS and/or Microsoft Azure, including concepts such as VPC/VNet connectivity, routing, security controls, VPNs, and hybrid connectivity.
• Experience working within ITSM processes, including incident, problem, and change management, with the ability to produce clear implementation, testing, validation, and rollback documentation.
• Experience with network automation, scripting, APIs, Infrastructure as Code, or orchestration platforms is strongly preferred.
• Strong analytical and troubleshooting skills with the ability to correlate information across network, security, endpoint, cloud, and application layers.
• Ability to communicate technical issues clearly to engineers, business stakeholders, leadership, vendors, and other cross-functional teams.
• Relevant certifications such as CCNA/CCNP, Fortinet certifications, Palo Alto Networks certifications, Zscaler certifications, or Cloudflare certifications are preferred.

What Would Make You Stand Out

A hands-on network engineer who takes ownership of technical issues and drives them through resolution.

A collaborative team player who builds strong relationships across Network, Cybersecurity, Cloud, Infrastructure, application teams, and external partners.

A proactive problem-solver who looks beyond immediate symptoms to identify root cause and long-term improvements.

Comfortable managing multiple priorities and projects in a fast-paced global environment.

Calm, methodical, and effective when troubleshooting high-impact incidents and working under pressure.

Security-minded and attentive to risk, resiliency, documentation, and operational standards.

Committed to continuous learning, knowledge sharing, automation, and improving how the team operates.

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