Grocery Backshift Department Manager

Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Here are some of the other ways you’ll help us stand out:
Deliver outstanding customer service while supporting Farm Boy’s vision of the best fresh shopping experience.
Collaborate with the Store Manager and Retail Specialist to execute strategies that drive performance and achieve departmental goals and business objectives.
Build a culture of trust and engagement through one-on-one coaching and regular team huddles that share goals, celebrate wins, exchange product knowledge, and encourage feedback.
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Promote and communicate company policies and procedures as outlined during management meetings and within policy manuals, employee handbooks, and written directives to ensure consistent compliance.
Oversee departmental operations and business deliverables, including inventory management, ordering, item maintenance, product quality and rotation, shrink management, merchandising, invoicing, scheduling, and payroll functions.
Ensure adherence to all Safe Food Handling and Health & Safety policies, procedures, and regulatory requirements.
A genuine passion for delivering engaging and exceptional customer service.
Completion of Public Health Food Handler certification, Smart Serve, and Level A First Aid & Basic CPR, or a commitment to obtain all required certifications within six months of hire.
Proven ability to thrive in a fast-paced, dynamic environment, effectively managing competing priorities while maintaining high performance standards.
Proven ability to thrive in a fast-paced, dynamic environment by effectively managing changing priorities while maintaining strong performance results.
Comfort learning and working with both manual and automated systems, along with experience using various computer software applications.
Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
Fluency in English; French language skills considered an asset.
At Farm Boy, we believe in supporting our Team Members throughout their careers. Whether, it’s at our Home Office or our stores, we’re proud to stand out in the market as a workplace that offers:
Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
The opportunity to support local neighbourhoods through our community programs.
This role is eligible to participate in the Farm Boy incentive program.

Farm Boy takes pride in growing a team that represents the best in the business. We are committed to building a diverse and inclusive workplace. Accommodations are available upon request for employees and applicants who may require them.