Enterprise Renewals Manager

Job Responsibility: Company Description

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you'd like to be part of our growth story in delivering a market leading user experience, we'd like to talk to you.

What We Are Looking For:

The Enterprise Renewal Manager delivers an exceptional customer experience before and at the time of renewal while creatively solving complex customer challenges, executing quarterly renewals goals through research, negotiation and management of subscription renewal quotes and contracts for our customers at Sectigo.

This is a full-time position working in the hybrid model and at least 3 days a week from our Ottawa office.

This compensation range for this role is between CAD 80,000 and CAD 100,000 OTE, based on years of experience and internal equity.

What You'll Be Doing:

• Manage a portfolio of client renewals end-to-end, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time, execution of processes and contract execution.

• Partner with Account Executives to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.

• Identify and manage client stakeholders and build and maintain relationships with key individuals.

• Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.

• Identify commercial opportunities to increase Customer's utilization of our platform and work with the sales team to take advantage of any opportunities.

• Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams.

• Super user of corporate CRM.

• Support the growth and further development and automation of renewal processes for the business.

• Manages end-to-end forecast under your territory portfolio of client renewals.

• Mitigating down sales and maintaining a strong baseline and increasing renewals.

• Design and implement a data-driven sales plan that achieves revenue growth targets.

• Define repeatable processes and playbooks to scale revenue growth and maximize sales efficiency.

• Accelerate customer usage, adoption, and satisfaction while developing long-term strategic relationships with key accounts.

• Develop presentations that clearly and concisely illustrate the value of our solutions to prospects and key stakeholders.

• Coordinate sales efforts collaboratively with Product, Marketing and Legal teams.

• Use Salesforce to manage all aspects of a sales pipeline and provide accurate forecasts on a weekly basis.

• Other duties as assigned and related to the nature of this role and company initiatives.

Qualifications

Education:

• Bachelor's degree in Marketing, Communications, Business or related discipline is strongly preferred.

Experience:

• Minimum of 3 years of sales portfolio management experience selling software solutions.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Demonstrated ability to credibly and effectively communicate, present and influence at all levels of the organization, including executive and C-level.

• Ability to collaborate and work effectively with cross-functional teams.

• Analytical mindset with the ability to interpret data and make data-driven decisions.

• Demonstrated ability to successfully manage a sales pipeline and forecast accurately to executives.

• Proactive and results-oriented with a track record of achieving sales and revenue targets.

• Familiarity with CRM systems (Salesforce preferred) and sales management tools.

• Excellent communication, negotiation, and presentation skills.

• Comfortable working in a fast-paced entrepreneurial environment base.

Additional Information

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work - and our team members - reflect the positive outcomes we deliver to our customers every day.

Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work - and our team members - reflect the positive outcomes we deliver to our customers every day.