Retail Store Manager H/F
$60k per yearKiokii and...
Kiokii Inc. is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. We are thrilled to announce the opening of our new store at Upper Canada Mall, and we are looking for enthusiastic applicants to join our team as a Store Manager.
As a Store Manager, you will lead the team to provide top tier customer service with outstanding product knowledge to all clients and maximize sales. Oversee daily store operations by scheduling shifts, assigning duties, organizing meetings, and managing team calendars
Lead team to drive sales and meet targets by ensuring exceptional in-store customer experience, all while adhering to company standards and best practices
Develop, implement, and execute marketing strategies designed to enhance sales and overall performance
Design and enforce systems, policies, procedures, and standards to ensure operational consistency and efficiency
Analyze market research and trends to assess consumer demand, forecast potential sales volumes, and the impact of competitors’ activities on sales, providing insights for head office reporting
Document sales and revenue for head office reporting
Monitor and enhance the store's customer service standards and staff performance, promptly address customer complaints, and escalate issues to higher management when necessary to ensure customer satisfaction
Manage the recruitment and onboarding of new hires by conducting interviews and providing on-site training
Motivate and engage staff to uphold high morale and deliver exceptional customer service, fostering a positive and productive store environment
Ensure accurate stock management by monitoring inventory levels, minimizing discrepancies, and optimizing product availability
Source and liaise with head office and suppliers, monitor budgets effectively, and oversee weekly product restocking to ensure optimal inventory levels
Support store opening and set up
Candidates must possess a Bachelor's degree in Business, Retail Management, or a related field
A strong track record with 5 years of retail experience, including at least 2 years in a store management position
Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to lead staff and enhance the customer experience
Skilled in effective communication and building strong interpersonal relationships
Demonstrated strong leadership and store operation capabilities
Proven problem-solving skills and ability to handle customer complaints effectively
Ability to work in a fast-paced and dynamic retail environment
Ability to analyze sales reports, market trends, and customer behavior
Experience in inventory management and stock control
Familiar with retail operations, including sales, merchandising, and customer service
Proficient in budgeting, financial reporting, and cost control for head office oversight
Adept at developing and implementing strategies to drive sales and enhance performance
The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently.
$54.8k - $68.5k per year
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