Sales and Service Manager

Job Responsibility:

As the go-to Water Treatment/U-Fill stores in Ontario, Water Depot has an exciting and challenging opportunity for a Sales and Service Manager , reporting to and working in close collaboration with the Water Depot Newmarket Management Team.

Job Summary Reporting to the Water Depot Newmarket Management Team, the Sales and Service Manager will be responsible for overseeing sales growth, customer service excellence, and operational efficiency. This role involves developing and maintaining customer relationships, identifying new business opportunities, and ensuring the store operates smoothly. The ideal candidate will have a strong background in sales, customer service, and team leadership within a retail or water treatment environment.

Primary Responsibilities

• Lead and manage the daily operations of the store to ensure efficiency and customer satisfaction.
• Supervise and support staff, including scheduling, training, and performance management.
• Identify and develop new sales opportunities by working with existing and prospective customers.
• Perform water analysis and product demonstrations to help customers find tailored solutions.
• Work closely with the outside sales team and head office to generate and follow up on leads.
• Ensure sales targets and monthly goals are met or exceeded.
• Handle customer inquiries, concerns, and post-sale follow-ups to ensure satisfaction and retention.
• Oversee inventory management, ordering, and product availability.
• Ensure accurate handling of store finances, including deposits and sales transactions.
• Maintain a high level of product knowledge and stay up to date on industry trends.

Required Education, Skills, and Qualifications

• 2+ years of experience in sales and customer service, preferably in the water treatment industry or retail sector.
• Previous experience in a leadership or management role is a strong asset.
• Experience with QuickBooks is an asset.
• A versatile self-starter who takes initiative and can work independently with minimal supervision.
• Positive attitude, strong work ethic, and excellent interpersonal and communication skills.
• Demonstrated leadership, organizational, and management skills.
• Strong mechanical aptitude and ability to learn technical aspects of water treatment.
• Ability to lift up to 50 lbs.
• Highly motivated and results-driven with a focus on customer service and business growth.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Additional pay:

• Commission pay

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• retail management: 1 year (preferred)
• bookkeeping: 1 year (preferred)

Work Location: In person