Process Improvement Manager - Ontario

CBI Home Health supports people at home and in the community. We are one of Canada's leading specialized community services, home and integrated care providers , operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Come find out why we have been recognized by Deloitte as one of Canada's Best Managed Companies for the 15th year in a row. Learn more at cbihomehealth.ca.

Because Your Care Matters.

CBI Home Health is looking to hire a Process Improvement Manager in Ontario. 

Salary Range: The salary range for this position $65,000 — $70,000 annually. 

Vacancy Disclosure: This job posting is for a new vacancy.

Why CBI Home Health?

We're committed to making a difference in people's lives — and that starts with yours. You'll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

Here's a closer look at our total rewards and benefits: 

• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon


• Remote position, work from the comfort of your home. 


• Comprehensive benefits package including Group RRSP, extended medical and dental coverage


• Employee Perks and Discount Programs through our partnership with Perkopolis Employee and Family Assistance Program


• Paid orientation, training and development with opportunities to grow your career

What you will need to be successful:

• Post-Secondary education in Business Administration, Project Management, or related field


• Minimum 2-3 years of experience in an improvement leadership role


• 1 year of experience in a health care environment, or strong understanding of home care sector


• Strong Excel skills; experience with Power BI, Tableau, or similar tools is a must


• Demonstrated experience and success in project planning and implementation


• Experience in data analysis to drive quality improvements


• Results-oriented with analytical problem-solving skills


• Strong organization and planning skills Project & Change Management Critical/Analytical Thinking Process Improvement & Quality Assurance


• Able to work independently and within a team- collaborative


• Excellent verbal and written communication skills


• Excellent time management and organizational skills


• Strong computer literacy with various applications and programs

What you will do each day:

• Ensure Best Practice guidelines are established, working closely with other Managers of Process Improvement to create consistency across the Province, sharing ideas for innovation and improvement.


• Implement Best Practice in each location and routinized to ensure the best quality service is delivered efficiently, consistently for the long-term.


• Develop project plans, provide project oversight and implementation as per defined timelines and deliverables.


• Assess and reassess project deliverables to ensure project plans align with project goals.


• Access subject matter experts as required to ensure projects meet or exceed goals and objectives in a timely way.


• Maintain a comprehensive strategy and plan regarding change management.


• Actively seek out ways to use data to improve service delivery or processes through communicating with Directors and Managers.


• Develop, execute and manage action plans related to funder outcomes and KPIs.


• Effectively communicate within the region regarding opportunity to improve quality, data management, and overall effectiveness of service delivery, engaging any or all stakeholders that can contribute to positive change.


• Identify opportunities to innovate, improving service delivery, process and/or systems.


• Ensure all processes and procedures associated with accreditation are followed and consistently documented.


• Work closely with clinical leaders to ensure alignment between clinical Best Practice and process Best Practice.


• Identify risk appropriately, engaging appropriate team members to mitigate, manage or resolve the risk Ensure that processes and systems align with current policy and procedure.


• Facilitate effective communication (verbal and written) across levels of the region (Directors, Managers, Field Staff where appropriate) to share data & improvement strategies to promote standardization and efficiency.


• Actively contribute to local Quality Improvement Plans.


• Liaise with other Process Improvement & Quality Managers to share knowledge and experience within the organization.


• Extract data from data management systems to monitor trends and identify problems, opportunities for improvement, and evidence of success.


• Facilitate data confidence through cross referencing when possible.


• Source opportunities to better collect and manage key pieces of data that drive clinical and business outcomes.


• Identify opportunities to improve service and communicate to those who can use the data to make appropriate changes.


• Analyze and interpret data to provide feedback to the Director of Operations, Care Managers or other relevant internal stakeholders Work in accordance with company health and safety guidelines and procedures; actively participate in safety initiatives, and promptly report any hazards or concerns.


• Ensure proper use of routine practices and use of personal protective equipment as required. Respect privacy and confidentiality of clients/caregivers/families and the health care team. Obtain verbal, or when required, signed consent to treat and ensure ongoing consent.

Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

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