Business Development Representative - Service
Full-time
John Bear Buick GMC - St. Catharines
Business Development Coordinator (Service) Location St. John Bear Auto Group is looking for a customer-focused, driven Business Development Coordinator to join our St Catharines dealership. In this role, you will be responsible for generating appointments for our Service Department. The successful candidate should be outgoing, reliable, have strong communication skills and enjoy working with customers over the phone.
Hours: Monday to Friday 9am-5pm
Contact customers to generate service appointments
Provide exceptional customer service when dealing with customers
Ensure customers understand their vehicles' maintenance needs, how we can help meet those needs, and the benefits of ensuring scheduled services are performed on time and by qualified professionals
Keep customer information updated in our systems (Dealermine)
Handle customer complaints immediately
Experience in a customer service role
Excellent telephone communication skills
Understanding of Service Department operations
Dealer related systems experience would be considered an asset (Dealermine, PBS)
Highly effective communication (verbal and written) and interpersonal skills in order to work with customers and colleagues
A solid foundation of customers from over 40 years of business
Employee Assistance Program
At John Bear Auto Group, our dedication to excellence and quality service begins with our people. As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.
John Bear is a family-owned business and we pride ourselves on treating our customers like family. Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers. We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.
Vacancy posted 1 day ago
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