Customer/Driver Support Services

Voyago is seeking responsible and compassionate individuals to join our team of on demand drivers in the Greater Niagara Region! As an On Demand Service driver, you will take pride in playing a key role in ensuring the independence and mobility of our city’s most vulnerable passengers. You will provide safe, reliable transportation, while delivering excellent customer service and assisting passengers with care and respect. You will perform basic vehicle inspections at the start of each shift to ensure the vehicle is in good working order, including checking tire pressure, brakes, lights, and other essential systems. The rate of pay for this position is $20.00 per hour. Make a Difference: You’ll have the rewarding opportunity to help individuals with all needs maintain their independence and access essential services.

Job Stability: you are essential workers, ensuring that transportation needs are met for vulnerable populations, providing long-term job security.
Training and Development: Voyago offers the opportunity to gain valuable skills through ongoing training, including customer service, vehicle safety, and emergency response.
Competitive Pay and Benefits: Receive competitive wages, along with comprehensive benefits packages for full time employees, including health insurance, retirement plans, and paid time off.
Experience a dynamic work environment working with the public and the people in your community, meeting new passengers—each with their own unique, heartwarming stories to share. You are offering door-to-door customer service.
You may be assisting passengers in boarding vehicles and maneuvering wheelchairs or other accessible devices.
You will adhere to all company policies, procedures, and safety standards.
You will be providing WOW! customer service to all passengers at all times
You are a safe driver with a clean driving record
You can obtain a clean criminal record search with vulnerable sector screening
You are a professional driver with a minimum full G class drivers license
You are able to work with individuals who may have special needs in a compassionate and patient manner
You are comfortable working around any type of service animal
Various shifts available: Monday to Saturday: morning/afternoon/evenings, as well as 'Open Report' drivers who will be scheduled for onsite shifts, to pick up and cover multiple driving shifts as needed

We offer a competitive hourly pay
We offer on the job training and job shadowing
Our full time comprehensive benefit package is available for full time drivers, working 30+ hours or more per week
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish.
We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
We offer our employees opportunities to build their own experience within a local, global Group.
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.