Concierge- Evening and Weekends

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise, Here’s where it changes, to our students,our partners and the broader community. Reporting to the Director, Client Services, the Program Concierge is a critical member of the Executive Programs team at the Rotman School of Management. The Program Concierge is responsible for providing each Executive Programs participant with an outstanding, personalized customer service experience.
Working under the direction of the Director, Client Services the responsibilities of the Executive Program Concierge include providing program information and logistics to incoming participants, answering questions and ensuring they feel supported and taken care of from the time they are admitted to the program, in the period while they are planning their time with us, and throughout their attendance in the program. The Program Concierge acts as the primary point of contact for each participant and goes above and beyond to ensure they receive extraordinary support and service. The Program Concierge must display tact and diplomacy in dealing with clients, participants, special guests, visitors, faculty, staff, and suppliers.
Determining logistical details and activities for events and/or programming
Scheduling travel plans and requesting appropriate accommodations.
Liaising with internal and external service stakeholders

Minimum three years of superior customer service experience required, preferably with an executive audience
Demonstrated experience drafting clear, professionally written communication for clients, participants, or senior stakeholders.
Experience developing or improving processes, workflows, or resources, including through the use of digital tools and technologies is a benefit
Must have strong computer skills and experience working with MS Word and Excel, LMS, video conferencing tools and e-mail software applications
Must have strong computer skills and experience working with MS Word and Excel, LMS, video conferencing tools and e-mail software applications
Ability to learn and utilize different computer applications and technologies efficiently and effectively in all aspects of the job requirements
This position will be required to work a variety of hours and shifts. Early morning, evening and/or weekend shifts might be required

Schedule: Full-Time
Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Administrative / Managerial

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.