Head of Programme Management

We are seeking a Senior Program Manager to lead a critical portfolio within the client project initiative. This multi-year government mandate is designed to modernize clinical workflows by replacing approximately 80% of legacy fax use with secure digital solutions. You will oversee projects related to eOrdering portfolios, directly impacting how lab test orders, prescribing, and referrals are managed across the province. This role is pivotal in reducing administrative burdens for frontline clinicians and enhancing the digital connectivity of the health system.

Enterprise Connectivity: Collaborate with essential provincial services like ONE ID and the Clinical Data Management teams.

• Strategic Growth: Manage a complex portfolio that balances technical deployment with deep clinical workflow redesign and stakeholder relationship building.
• Long-Term Engagement: Benefit from a stable, long-term contract with significant extension potential.

Manage a suite of integration projects, ensuring onboarding activities meet clinical business requirements on time, within scope, and on budget.

• Stakeholder Engagement: Act as the primary liaison between clinical health care sites, laboratories, and internal Client teams (ONE ID, Clinical Data Management, Product teams).
• Strategic Risk Mitigation: Proactively identify and articulate risks and issues, developing robust mitigation strategies for senior decision-makers.
• Deployment Leadership: Ensure pre-go-live readiness, including technical configuration, conformance obligations, and workflow modifications within hospital and lab environments.
• Change Management: Lead workflow analysis and redesign to overcome resistance to change, facilitating the adoption of new digital tools through training and end-user support.
• Performance Reporting: Develop high-level status reports and deployment tracking logs for clients and regional leadership.

Health Project Mastery: 8–10 years of experience managing electronic health projects, specifically the deployment of clinical software systems.

• Lab Domain Expertise: 5+ years of demonstrated knowledge regarding Laboratory Information Systems (LIS), lab workflows, and hospital business processes (admissions, health records).
• Public Sector & Privacy: Matrix Management: Significant experience leading programs within large, matrixed organizational environments.
• Technical Skills: Expert proficiency in MS Project and MS Teams, with experience in both Waterfall and Agile methodologies.
• Degree in Health, Computer Science, Engineering, or Business; If you're interested in the Program Manager - Senior role based in Toronto, we encourage you to apply online at

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

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