Customer Service Manager - Manufacturing

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Industry Manager-Manufacturing

Location : Canada Remote

Are you a recognized voice within the Manufacturing market who thrives at the intersection of industry leadership, market strategy, and growth? As an Industry Manager, you will act as a market maker, strategist, and growth catalyst—shaping industry vision, identifying near and emerging opportunities, amplifying customer outcomes, and influencing the solutions, investments, and partnerships that define Hitachi Solutions' role in the market and drive immediate and long-term growth.

Industry Manager is responsible for driving industry-led growth by translating market challenges into business opportunities enabled through Microsoft Business Applications, Data, AI, and Cloud solutions.

Industry Manager serves as a bridge between customers, Microsoft, and Hitachi Solutions, helping shape market strategy, accelerate commercial opportunities, influence customer transformation agendas, and enable the broader organization to deliver differentiated industry value.

This role combines deep industry expertise, executive engagement, thought leadership, and business acumen to help customers achieve meaningful business outcomes while strengthening Hitachi Solutions' position as a trusted advisor and industry leader.

Identify emerging industry trends, challenges, regulatory shifts, and growth opportunities.

Shape industry-specific growth strategies aligned to Microsoft Business Applications, Data, AI, and Cloud priorities.

Influence innovation and investment priorities based on market needs and customer demand.

Executive Engagement & Transformation

Engage senior business and technology executives to understand strategic priorities and transformation objectives.

Facilitate business and technology discussions focused on growth, efficiency, customer experience, and innovation.

Help customers develop business cases and transformation roadmaps that align technology investments to measurable outcomes.

Act as a trusted advisor during strategic customer engagements.

Commercial Acceleration

Support strategic pursuits and high-value opportunities.

Contribute industry expertise to account planning and opportunity development.

Help position Hitachi Solutions solutions and services in the context of customer industry priorities.

Partner with sales leadership to improve opportunity quality, executive access, and win rates.

Develop industry-specific perspectives, content, and market insights.

Represent Hitachi Solutions at customer events, executive roundtables, conferences, webinars, and partner forums.

Support industry-related marketing campaigns and market awareness initiatives.

Strengthen Hitachi Solutions' reputation as an industry-focused transformation partner.

Create repeatable industry assets, frameworks, sales plays, and executive engagement materials.

12+ years of industry, consulting, technology, or business transformation experience.

• Deep understanding of industry operations, market dynamics, business processes, and customer challenges.
• Experience engaging senior business and technology stakeholders.

Ability to communicate business value and executive-level outcomes.

Microsoft, Data & AI Acumen

Strong understanding of Microsoft Cloud, Business Applications, Data, and AI technologies.

Commercial & Business Acumen

Experience supporting business development, strategic pursuits, consulting engagements, or transformation initiatives.

Strong stakeholder management and collaboration skills.

Step into a high-impact role that builds upon a foundation of deep industry expertise.

Leverage your reputation and knowledge to drive innovation and transformation for leading organizations.

All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Base Salary Pay Range*: CAD $180,000 – CAD $225,000

*Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

Medical, Dental and Vision Coverage

Life Insurance and Disability Programs

Retirement Savings with Company Match

Flexible Work Arrangements including Remote Work

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