Program Manager (Casual

About Touchstone Institute

Touchstone Institute is a non-profit corporation governed by a Board of Directors and receives financial support from the Government of Ontario, in addition to generating revenue through direct business to business contracts seeking competency assessment and learning solution services.

It’s the largest assessment centre of its kind in Canada, providing professional competency assessment and learning programs to support the delivery of high-quality health care. Touchstone Institute has become an integral part of the commitment to internationally trained health professionals seeking entry into training and practice in Ontario and has expanded to provide assessment, certification, and quality assurance programs for practitioners across Canada.

Practice Ready Ontario (PRO) is a workplace assessment program that helps internationally trained family physicians who have completed postgraduate training and independent practice in family medicine or as a general practitioner outside Canada, a fast-tracked pathway to begin working in Ontario. Funded by the Government of Ontario, Touchstone Institute works closely with the College of Physicians and Surgeons of Ontario, the Medical Council of Canada, and others to administer the PRO program.

Reporting to the Manager of PRO, the Program Coordinator plays a key role in developing and coordinating PRO program operations from candidate intake, selection and assessment. The Program Coordinator will work closely with internal departments and external stakeholders to set timelines and budgets, plan meetings and operationalize the program. The Program Coordinator may also provide coordination support to other priority programs from time to time at the discretion of the Manager and Director.

Oversees the successful administration of clinical field assessments, including site recruitment, liaising with assessors/candidates, and overall program delivery.

Coordinates meetings with subject matter experts, key collaborators and project committees, developing materials and organizing all meeting logistics

Works with internal stakeholders including the Technology Coordinator, Operations Coordinator, Events Coordinator and others to coordinate successful programming

Acts as a key contact for any issues pertaining to the Practice Ready Ontario Clinical Field Assessment, Candidate Orientation and Multiple Mini Interviews

Collaborates with subject matter experts, consultants, assessors, clinic /hospital administrators, HR departments, casual staff and others to plan and execute project activities

Works to draft and coordinate policies, standard operating procedures, and process documents

Regularly reviews current processes with an eye to improving the efficiency and quality of current practices

Supports User Acceptance Testing (UAT) for the PRO IT portal

Track candidate program progress using Touchstone Institute’s custom registration portal and Clinical Field Assessment software

Communicates with assessors regarding clinical field assessment planning and delivery

Works with Manager and Director to draft and coordinate necessary reporting for clients, funders, and other internal and external stakeholders

Inputs all post-program information to internal databases for reporting purposes

Provides input and maintains program policies as required

Advanced knowledge of Microsoft Office Suite

Knowledge of Project Management principles and tools

Knowledge of and experience with Learning Management Systems an asset

Project coordination skills to lead, develop, plan, implement, and evaluate projects

Demonstrates high level of customer service – responds using timely, respectful, and culturally sensitive communication to stakeholders, ensuring a positive and professional experience throughout the Practice Ready Ontario program

Advanced written communication skills – writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet the needs of various audiences, presents numerical data effectively

University degree or college diploma in education, health sciences or a related field

Minimum 2-3 years’ experience in a project coordination role

Experience working with healthcare organizations is an asset

Comprehensive health and dental benefits

• 3 weeks’ vacation to start (pro-rated), plus additional personal days (pro-rated)
• Extended office closure during the holidays
• Touchstone Institute does not use artificial intelligence (AI) tools as part of the applicant screening process. The salary range considers many factors including, but not limited to experience, education, and training, etc. Touchstone Institute is dedicated to employment equity and fostering a diverse work environment. We encourage applications from Indigenous Peoples, racialized persons, persons with disabilities, and other equity-seeking groups. We believe that a diverse team is essential to understanding and serving the evolving needs of the healthcare sector.

We follow a hybrid work model with two designated in-office days: Successful candidates must be available to work on-site during these days at 145 Wellington St W Suite 600, Toronto, ON M5J 1H8 with or without accommodation.

All applications should be submitted through our application tracking system via Bamboo at: Program Coordinator, PRO - Touchstone Institute

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA) and Touchstone Institute’s policies, a request for accommodation will be accepted in all aspects of our hiring process.