Content Manager (w/m/d)

Job Title: Enterprise Content Management Director

Vacancies: This posting is for 1 new role.

Location: Ottawa, ON | Calgary, AB | Vancouver, BC | Montreal, QC | Halifax, NS | Toronto, ON (Detailed office location information can be found by visiting this link:

Salary Band: 8 ($96,000 - $144,000 CAD)

This is a full-time, 1-year contract.

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. The Enterprise Content Management Director (ECM Director) leads the implementation of CCS’s Enterprise Content Strategy and Roadmap to build scalable, sustainable content operations systems and processes as it works toward achieving a mature content operations model.

This role is critical in creating awareness and excitement across the organization, communicating progress, supporting change management and transitioning the strategy from project-based governance to ongoing operations. It also collaborates closely with leads of other Accelerated Digital Roadmap initiatives—particularly data—to align content and data standards that enable integrated, personalized, and AI-ready digital experiences.

This role will report temporarily to the VP, Cancer Information and Policy who is the business lead for the Enterprise Content Strategy (ECS) at CCS.

Leadership and implementation:

Iterate content strategy and plan based on changing organizational priorities and insights or updated user journeys

Implement processes and leverage technology and automation to optimize content workflows and performance

Onboard and support business areas adopting enterprise content capabilities to improve operational workflows

Create and maintain project plans, dashboards, risk registers, and maturity roadmaps for continuous content operations program improvement

Content Alignment, Governance And Performance

Establish content governance model and framework, and lead a cross-functional content governance committee to optimize the end-to-end flow of content from creation to delivery

Establish enterprise processes for content creation, management, and archiving to ensure compliance and quality

Help transform journey maps into content operations

Oversee enterprise content audits to assess structure, reuse, and metadata readiness, using findings to guide governance, standardization, and alignment with content strategy goals

Standardize metadata, taxonomy, templates, and optimize workflows, content models and authoring guides

Collaborate and define enterprise content KPIs (e.g., implementation and adoption progress, content optimization and efficiency) to make evidence-based decisions and support teams in tracking their own specific content goals

Establish and support maintenance of shared content libraries of reusable assets

Ensure content operations are compliant with AI, copyright, accessibility, and other regulatory standards

Collaboration, Stakeholder Engagement And Change Management

Align all teams to shared enterprise content goals and facilitate regular strategy reviews across departments to ensure strategic alignment and performance monitoring, while also enabling teams to tailor content for specific audiences and channels

Collaborate with data governance, personalization, UX, omnichannel, and localization leads to optimize content for all business areas

Develop or provide training for new processes and tools to build a strong culture of content stewardship

Develop and manage communication across teams to share implementation progress, celebrate wins, demonstrate impact

Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.

Other projects and duties as assigned.

Post graduate education preferably in information architecture, library sciences, information management, or a related field

• 10–15 years of experience in a comparable field, holding senior-level roles.
• Experience in content strategy, information architecture, and content management systems
• Extensive experience developing and implementing content governance frameworks, policies, and metadata standards.
• Hands-on experience with content management, digital asset management; information architecture and content governance.
• Leading people and change management
• A systems thinker with proven experience in implementing multi-tier enterprise systems and managing cross-organizational projects
• Strong stakeholder engagement, relationship building, change management, and training delivery capabilities in enterprise environments
• Ability to communicate effectively with both technical and non-technical users
• Ability to solve complex problems creatively, adapt to changing environments and manage multiple priorities
• Ability to analyze data and make evidence-based decisions
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
• We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

At CCS, we celebrate individuality and the strength of diversity. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Qualified candidates are invited to submit their resume, cover letter and salary expectations by January 11, 2026.

CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act , accommodation will be provided as requested throughout the recruitment process. We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting Voir email sur canada.jobradars.com intelligence (AI) tools may be used to assist with certain administrative or screening tasks; LinkedIn | Facebook | YouTube | Bluesky

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