Mental Health Support Worker (Full Time)

Addiction and Mental Health Worker, My Sisters’ Place – Resting Spaces
Direct Service - (OPSEU)
Full-Time, Contract (Ending December 31, 2026)
We believe that everyone has the right to access low barrier supports that will foster growth and allow them to live with dignity, and independence in our community.
The My Sisters’ Place drop-in program fosters a vibrant community of women who are experiencing, or at risk of homelessness, promoting a welcoming and non-judgmental culture and providing a reprieve from the stigma women so often feel in other community settings. Our team supports women with anything they might need - from a hot meal to tampons, from access to showers and laundry facilities to harm reduction kits and from on-site mental health and addictions groups to connections with broader community supports.
As part of the My Sisters’ Place Resting Spaces program, you will focus on offering overnight accommodations for women in need, ensuring the safety while encouraging empowerment and crisis resolution and maintaining a calm and respectful environment for all.
Consider revitalizing your career and making a difference in your community by joining our team!

What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
# Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); Premiums of $2.00 will be applied for eligible Evening/Night and Weekend Shifts

When you'll work -70 hours bi-weekly (Nights, including weekends)
Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
Coordinate with referral sources, document and coordinate referrals through the CRMS database.
Apply mental health knowledge and experience to determine participant’s needs, level of risk, discuss and determine recommended services and supports
Provide support for up to 10 Women accessing the MSP Resting Spaces
Coordinate and facilitate, with the participant, linkages to recommended services and supports in the community
Advocate as necessary in order to facilitate access to services and supports with the objective of remediating immediate crisis situation
Provide information regarding resources found within both the broader mental health system and the community in general
Engage Emergency Services when it is determined that additional intervention is required
When appropriate, act as liaison with caregivers and/or support providers who are involved with the participant to facilitate a coordinated approach to service provision
Provide referrals to the Transitional Case Management Team as necessary
Provide health teaching and information regarding a variety of coping techniques and strategies, e.g. grounding, breathing techniques, self-care, nutrition, sleep hygiene, techniques to enhance overall well-being, the completion of crisis plans

Actively engage in learning opportunities, events, meetings, and team building activities scheduled by the organization for staff members
Act as a resource to other staff and community partners; seek out and listen to input from other staff and community partners
Provide support and encouragement to other staff as needed (e.g. assistance with challenging participants/clients, coverage for vacation, sick time, share responsibility for workloads)
for staff members working within community partnerships (e.g. police partnerships, other community organizations, etc.), Ensure that confidential program/caseload information and material is handled in accordance with applicable privacy laws and organization policy
Adhere to CMHA TVAMHS privacy and confidentiality policies and standards as well applicable legislation
monthly time sheets, vacation requests, education requests, travel claims, expense claims, etc.) as per the required time frames.

Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

College Diploma or University Degree in Social Services, or a related field (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
Extensive knowledge of community resources, service & support programs, and barriers participants face in accessing same
Ability to assess level of risk in regards to participants
First Aid and CPR
Applied Suicide Interventions Skills and Training (ASIST)
Experience working in mental health
Experience in mental health crisis intervention
Experience working in a community-based setting; preferably with an established network of service & support resources
Bilingual both official languages, preferred; Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Legal Notifications:
For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
Artificial Intelligence is not currently employed in our recruitment processes