IT Manager (Remote)

About Float Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth.

As one of Canada’s fastest growing companies and top-rated startups in 2025 , 2024 and 2023 , Float is customer-obsessed, passionate and entrepreneurial, with a team that includes leaders from Uber, Stripe, Shopify, Top Hat, Ada, Doordash, Snowflake, and Wealthsimple.

Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 7,500 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support, all built in Canada, for Canada. Float recently announced our $85 million Series C , and is backed by world-class investors, including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, OMERS Ventures, and Silicon Valley Bank.

Our team is a collection of ambitious, collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And we’re looking for bold innovators to help shape the future of business finance in Canada.

AI Use in Our Hiring Process
We use technology, including artificial intelligence (AI), to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications, and AI-generated interview notes, guides or summaries to help our team focus on the conversation. In this role, you’ll lead the small but mighty IT team that keeps Float running, and you’ll own the systems and support that every Float team relies on to do their best work. You will manage, coach and grow a team of IT engineers, set the standard for how we deliver support, and own the IT roadmap for the next 12 to 18 months, including pushing forward our automation goals.
You will be accountable for employee onboarding, offboarding, endpoint support, access and authorization, productivity platforms and the day-to-day health of our office technology. Corporate Engineering for AI and AI enablement; and Office Management for events and other office work.
You act in the now but plan for the future, and you’ll be the person who decides where our IT platform needs to go and drives that change.

Lead, coach and grow a team of IT engineers, owning hiring, onboarding, day-to-day direction and the development of everyone on your team.
Set and drive the IT roadmap for the next 12 to 18 months, aligning it with Float’s automation and business goals.
Partner with the Security team on endpoint, physical and SaaS security, making sure the fleet, access and SaaS platforms your team manages meet the standards they set.
Partner with Corporate Engineering on AI and AI enablement, and set the expectation that automation is how your team scales.
Partner with People Operations to deliver a smooth employee onboarding and offboarding experience, owning the IT side of access and authorization.
Partner with Office Management on onsite events, activities and other office-related work, providing the IT support that makes them run.
Ensure the team provides excellent onsite and remote IT support to employees across various locations.
Oversee the administration and management of Apple MacBook devices, ensuring compliance and performance optimization in line with Security’s requirements.
Ensure hardware and software issues are troubleshot and resolved quickly, keeping downtime to a minimum.
Own our Audio/Video systems consisting of Zoom Rooms, Google Meets and Zoom.
Represent IT to leadership, translating the team’s work into business impact and influencing where IT can shape Float’s vision and strategy.

7+ years of experience in IT support, systems and support administration or a similar role, including experience managing or leading a team.

• A track record of coaching and developing engineers, setting clear expectations and giving regular, direct feedback.
• Solid troubleshooting skills for software, hardware, and network issues.
• Experience with development and development languages to support automation efforts.
• Extensive experience automating IT workflows.
• Familiarity with security hardening techniques, endpoint auditing, and compliance best practices, and experience partnering with a dedicated security function to meet them.
• Strong skills in IT administration, Productivity SaaS platforms, MDM and authentication systems.
• A track record of working cross-functionally with teams like Security, Engineering, People Operations and Office Management to deliver shared outcomes.
• Ability to work independently, prioritize across a team’s worth of projects, and provide both proactive and reactive IT support.
• Excellent communication skills and a strong customer service mindset.

You get energy from helping others grow. You have solid technical skills. Strong skills in IT administration, Productivity SaaS platforms, MDM and authentication systems, and enough depth to guide your team through hard technical calls.
You’ll work shoulder to shoulder with Security, Corporate Engineering, People Operations and Office Management, and you know how to align on shared outcomes without needing to own everything yourself.
You should be flexible and able to adapt to changes as they occur, and help your team stay steady through them.
You see where our IT platform needs to go, put a plan in place and proactively drive that change.
You and your team will have multiple responsibilities and projects. You aren’t able to translate technical jargon into simple language
You want detailed to-dos for your tasks and projects
Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters

We're building something special—and having a lot of fun along the way. We’re committed to building a workplace that’s welcoming and accessible for everyone.