Temporary Support Associate

At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
From Bells best networks for the home the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.

On this team youll be a part of a focus to continuously improve the customer experience making it more seamless intuitive and responsive.

At Bell Retail weoffer our customers products andservices forboth mobile and residentialthrough multiple storefronts across Canada. These include Bell stores The Source and other approved distributors.
We are a high performance telecommunications sales channel driven by a culture of pride. We are committed to providing an exceptional retail experience for our clients creating a great place to work for our team members and being the benchmark for all other sales channels to follow.
The Planning and Reporting team is looking for a workforce coordinator to join their team. Handle and where necessary escalate inquiries and escalations from the field
Performance management of the channel on all WFM KPIs and compliance
Involved in labour planning forecasting and target setting within the channel.
Supporting daily weekly and monthly labour and various KPI reporting across the channel
Assist in managing the relationship between WFM and our store leadership team regarding labour and scheduling inquires
Ability to apply workforce management concepts and logic to a variety of different business initiatives
Assist in StoreForce evolution and become a subject matter expert in the tool
Responsible for training and implementing new tools and features associated with workforce management
Conduct post-mortem analysis and extract learnings
Proficiency in MS office with advanced MS Excel experience
Strong Project Management experience
Ability to create effective business presentations and present to senior leaders
Solid communication skills
Adequate knowledge of French is required for positions in Quebec.
Position Type: Non Management
Temporary - Full time
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Please apply directly online to be considered for this role. We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.

For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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