Part-Time Front Desk Agent

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. To provide an exceptional first impression of Tyndale University - both in person and on the phone; this role demonstrates superior customer service while managing the general administrative duties and the day to day functions of the reception desk.
Reception & Customer Service
Maintain a professional, welcoming customer service oriented environment.
Answer and direct all internal and external phone calls and inquiries.
Coordinate professor/student drop-off and pickup of materials & papers
Manage key sign-out and inventory.
Handle customer concerns in a professional, timely and effective manner.
Print & log ID cards for students, staff, faculty and alumni.
provide necessary updates related to Reception to the rest of the Campus & Conference Services Team and the Facilities Team.
Supervision
Recruit part-time staff to cover after hours and weekends.
Monitor staff performance.
Mentor the part-time staff through meetings, updates, verbal instruction and follow-up and other forms of communication.
Respond to and facilitate emergency situations such as fire alarms/drills, first aid emergencies, health and safety emergencies, etc.
Maintain up to date training on first aid/CPR and understand the use of a defibrillator. (First Aid, CPR and Defibrillator training is provided by and paid for by Tyndale).
Main contact for the fire department, police and other emergency personnel.
Two years post-secondary training or equivalent, (ie. Community College, Technical Institute or Trade School)

Proficiency in use of internet/search engines, computer programs/applications (i.e. Microsoft Word, Excel, PowerPoint)
Strong inter-personal and customer service skills with the ability to be a persuasive, professional advocate for the organization
Strong organizational and administrative skills, with attention to detail and accuracy
d) Personal Characteristics
Committed to quality, accountability and integrity
Committed to Tyndale's mission, values, statement of faith and community standards statements
Moderate stress from multiple project deadlines and multiple distractions
Sitting and using office equipment for long periods of time