Operations Officer - Contract Management (m/w)

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
This position is a front-line leadership role leading a department(s) of 30 hourly
warehouse associates on the weekend operations shift.

The Operations Department Manager is responsible for providing effective front-line leadership and direction for all day-to-operations within their department(s) of responsibility.

The SFC Distribution Centre is a fast pace, high volume, complex operation requiring attention to detail in the areas of daily planning, goal setting, communication, and monitoring progress.

The Operations Department Manager will partner with the GM & AGM’s to develop and cascade the RDC’s vision, mission, and operational strategies to ensure the achievement of all key performance objectives.

The Operations Department Manager is responsible for building a high performance work culture that consistently drives results, delivers exceptional customer service, while promoting a safe working environment. The OM will play a key role in building a culture of continuous improvement by analyzing trends and actively engaging their teams by asking probing questions to identify and implement improvement opportunities in the areas of people, service, and cost.

Leads and manages the team to achieve the key performance measures and objectives for the site.
Provides ongoing coaching and training to associates and administers corrective action as per the company policies & standard operating procedures (SOP’s).
drive continuous improvement and efficiency gains to reduce overall cost-toserve.

Responds to and resolves customer issues in a timely manner
Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback.
Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures.
Leads and manages functional areas and shifts as assigned
Available to travel occasionally
Champions and creates a customer-focused environment in which excellent
service is provided to all Customers. Builds trusting relationships with customers and removes departmental barriers that impede results.

Reacts quickly and appropriately to problems and engages in joint problem-solving across departmental boundaries; follows-up in a timely manner to ensure issues are addressed to the customer’s satisfaction
creates a sense of urgency and holds self and the team accountable for their performance.
Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the success of the organization; Enforces safety policies and procedures; Must meet minimum time-in-position (1 year) and performance management code requirements (M+)
Bachelor’s degree or college diploma in Operations Management, Business or
Supply Chain Management preferred.

Minimum 3 years management experience in a distribution operation preferred.
PLog or CITT designation would be an asset.
Experience managing within a mechanized/ automated distribution center with
multiple pick-pack processes is a definite asset.

Experience with SAP ERP or Manhattan WMS a definite asset.
Previous experience with managing one or more new start-up operations an
asset.

~ Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and working

knowledge of Access and Project Management.

~ Ability to work flexible shifts and hours including weekends and holidays