Customer Service Librarian

Cella by Randstad Digital is representing a prominent client in the financial services sector seeking a detail-oriented Digital Asset Management (DAM) Analyst. In this role, you will play a critical part within the North American Marketing Strategic Operations team, ensuring that creative and marketing assets are seamlessly organized, tagged, and accessible. You will manage the lifecycle of digital content—from ingestion to rights management—supporting a dynamic team of 10–12 professionals in a fast-paced, Agile environment.

We encourage interested candidates to apply promptly by sharing their latest resume and any relevant work samples or portfolios that demonstrate their expertise in asset organization or library science.

Flexible Work Models: Choose between fully remote work (within the EST timezone) or a hybrid arrangement at modern office hubs in Toronto, Ottawa, or Montreal.

Agile Environment: Asset Curation & Quality Control: Support day-to-day efforts to organize and categorize content within the DAM; process incoming assets and maintain strict quality control standards.

Metadata & Taxonomy Management: Catalog assets, manage metadata integrity, and optimize tagging structures to ensure high searchability and SEO performance.

Rights & Compliance: Oversee asset licensing, talent contracts, and usage rights to ensure all published content remains compliant.

User Support & Training: Act as the primary point of contact for user requests, troubleshooting, and access management. Develop training documentation and facilitate sessions for stakeholders across the US and Canada.

Support requirements gathering for system enhancements and participate in testing (UAT) to ensure the platform remains intuitive and user-friendly.

Attend Agile ceremonies and work through assigned tickets via JIRA to meet production deadlines.

Technical Proficiency: Professional experience working with Digital Asset Management (DAM) platforms, specifically Adobe AEM Assets and Adobe Workfront.

Experience with Agile methodologies and navigating JIRA for task management.

Operational Background: 2–4 years of experience in content management, digital asset management, or records and information management.

Content Expertise: A solid understanding of creative workflows, diverse file formats, and the complexities of rights management (copyrights/usage licenses).

Communication: Exceptional verbal and written communication skills with the ability to translate business needs into technical requirements.

Education: A Bachelor’s degree or an equivalent combination of education and professional experience.

Preferred Assets: A background in Library Science or Records Management is highly valued. If you are a technically savvy professional who thrives on organization and metadata integrity, this role offers a fantastic opportunity to manage high-value digital libraries for a global brand. Apply today to join our talent network and take the next step in your DAM career.

Cella by Randstad Digital uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Cella by Randstad Digital uses A.I. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.