Account Management Director

The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. As an Account Director, you’ll lead a dedicated team and oversee onsite custodial services at a key client location. You’ll be the face of Dexterra, responsible for delivering exceptional service, managing budgets, ensuring safety, and driving operational excellence. Building strong client relationships and inspiring diverse teams across the country, you’ll play a pivotal role in shaping the future of facilities management—while advancing your career into a leadership position that makes a real impact.

Lead revenue growth and ensure profitability for assigned accounts

Build and maintain strong client relationships through excellent service delivery

Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.

Manage, mentor, and inspire on-site teams to achieve performance goals

Identify and pursue new business opportunities to drive account growth

Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.

Oversee resource planning, scheduling, and workforce optimization

Recruit, onboard, and train team members to support operational success

Ensure compliance with safety standards and quality assurance protocols

Drive client satisfaction and long-term account retention

Minimum of 2 years of management experience and directing a team in facility services or related field

Proficiency in Microsoft Office 365 and other software applications

Ability to effectively use hand-held computer technology

Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline

Ability to maintain excellent relations with People – employees, client and customers

Familiar with health, safety and environmental management systems

A clear criminal record check is required for this role.

Mentorship from industry experts and dedicated training programs

Exposure to a wide range of accounts and operational challenges

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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