Business Development Manager - Store Development

Aftersales Business Development Manager

At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.

Our purpose is to ‘Live the Exceptional with Soul' by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators' Code: Customer Love; They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; This role supports the achievement of JLR annual parts & accessories revenue and net profit objectives. Working with the National Customer Service Market Managers and Parts operations team, the Revenue Retention Manager will increase service retention, owner loyalty and dealer profitability through the retail development and deployment of programs, tools, services and processes while focusing on the Client Experience.

Aftersales

Prepare the yearly Aftersales budget and forecast for parts, accessories and branded goods.

Build relevant market and dealer monthly reports to monitor and steer target achievements for Parts on market and retailer level. Develop and manage Jaguar Land Rover aftersales business performance reporting systems. Develop a suite of standard management reports, conduct ad hoc analysis and make recommendations to support customer experience and revenue/profit improvement goals.

Ensure that measures and processes to improve the After sales business are well implemented, especially regarding organizational, administrative or Parts and Accessories inventory management.

Identify opportunities for new business development and revenue generation. Manage, develop and evolve programs with existing Tire, Oil, and Marketing vendors.

Marketing

In collaboration with Marketing, Sales, Product Planning and Service departments, plans and implements specific brand and tactical campaigns to achieve and optimize CA annual aftersales targets.

Develop strategies and plans to achieve customer retention, service parts and accessory revenue objectives through marketing programs and services.

Manage the tier 3 dual branded aftersales direct, email and digital marketing programs.

Create tactical campaigns supported by transactional data analysis and ROI justification.

Retailer Network

Set targets and manages NPS and Service 6 KPIs across Canada

Identify opportunities & programs to improve Service 6 performance across all retailers

Provide subject matter expertise and support to the retailer network and Jaguar Land Rover field organization.

Manage existing dealer purchase incentives and create targeted consumer marketing incentive campaigns to achieve revenue goals.

Bachelor's Degree is preferred, or equivalent work experience;

Excellent interpersonal and presentation skills are essential, and must be comfortable presenting to all levels of management;

Must have strong business acumen, and the ability to work with people at varying levels with the organization and network;

Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Be part of an international, inclusive, and open-minded company

Global Bonus Program based on company performance

We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.

Our employees receive a generous time off policy

We offer a discounted Vehicle Car Program

Employees also receive generous health care and retirement plans

Maternity/Paternity Leave

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the policy of JLR Canada to extend equal employment and advancement opportunities to job applicants and employees without regard to race, religion, colour, national origin, sex, veteran status, marital status, sexual orientation, age, disability, or any other category protected by applicable federal, state, provincial and local laws. If you are a job applicant and believe you may require an accommodation at any stage of the application and recruitment process for an open position with JLR Canada , please send an e-mail request to: View email address on ca.edajobs.com .

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