Scrum Master (fulltime)

A prominent Canadian leader in the financial services and insurance sector is seeking an Agile Process Facilitator & Governance Analyst to drive the execution and flow of complex IT service requests. Working alongside cross-functional technical teams, this individual will serve as a central coordinator for architecture, security, and governance reviews, while acting as both an Agile Facilitator and Business Analyst to optimize deliverability, remove bottlenecks, and ensure organizational compliance
Collaborative environment prioritizing modern Agile practices, data-driven flow metrics, and continuous learning.
Flexible hybrid work model based out of modern office spaces in Montreal or Toronto.
Highly competitive hourly compensation structure.
Facilitate cross-disciplinary assessment sessions spanning information security, cloud infrastructure, enterprise architecture, procurement, data governance, and asset management.
Serve as the central point of contact for IT request intake: perform initial triage, evaluate risk, manage WIP limits, enforce SLA metrics, and route inquiries through ticketing platforms.

Lead Agile events (Daily Standups, Iteration Planning, Reviews, Retrospectives) to promote team accountability, remove operational blockers, and track performance using cycle time, throughput, and aging charts.
Gather business and technical requirements, map process flows, define acceptance criteria, and create clear operational documentation to streamline request pathways.
Analyze operational data to identify process bottlenecks, enhance automation across pipelines, and foster continuous process improvement.
5 to 10 years of experience in IT delivery coordination, Agile facilitation, PMO, or IT Service Management within regulated or complex corporate environments.
Strong mastery of Agile and Lean methodologies, including practical application of flow metrics (cycle time, WIP management, throughput).
Hands-on proficiency with enterprise ticketing and collaboration platforms (such as Jira Service Management, Confluence, or ServiceNow).
Solid foundational knowledge of information security principles, solution architecture, cloud environments, and procurement lifecycle operations.
Practical background in business analysis: eliciting needs, drafting clear acceptance criteria, and creating as-is/to-be process mappings.
Post-secondary degree in Computer Science, Information Systems, or a related field; recognized Agile certifications (e.g., PSM, PSPO) are strong assets.
The company takes all reasonable steps to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary and its existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both spoken and written). Operations / HR / Finance / Legal / Contracts / Sales) that support the organization in Canada and that do not speak French.
Montreal, QC or Toronto, ON (Hybrid)
Duration: Full-time contract mandate
Type: IT Governance / Agile Delivery
As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.