Solution Delivery Manager

Job Responsibility:

Job Title: Solution Delivery Manager

Location: Any CCS Office Location (Detailed office location information can be found by visiting this link:

Work Model: Hybrid Work Model

Salary Band: 6 ($64,000 - 96,000 CAD)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer, across Canada. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

Join a dynamic team of professionals helping to power the Canadian Cancer Society's (CCS) operations and fuel our mission through innovative digital solutions. The Digital Strategy & Technology team is at the forefront of CCS's digital transformation. Together, they are harnessing digital tools, data and technology to boost fundraising capabilities and enhance the experience of everyone who interacts with us online. With a passion for continuous improvement and a commitment to making an impact, the team ensures CCS's digital presence is strategic and engaging, helping us inspire and empower more Canadians who care about cancer every day.

MAKING AN IMPACT

As a Solution Delivery Manager, reporting to the VP of Data Strategy, Analytics and Solutions, you will be at the heart of delivering impactful digital, data, and technology solutions. In this dynamic role, you'll lead the adoption of modern software development and Agile practices, coordinate cross-functional projects, and drive continuous improvement across departmental operations. You'll work closely with technical and business leaders to align priorities, streamline workflows, and enhance delivery outcomes. If you're passionate about Agile delivery, operational excellence, and making a measurable impact through technology, this role offers an exciting opportunity.

WHAT YOU'LL BE DOING:

• Improve, promote, and execute modern software development processes, Agile methodology and practices

• Provide coaching and guidance to team leads and development staff on Agile methodologies and modern software development practices.
• Collaborate with technical leads to integrate Agile practices into development operations, including ceremonies such as daily stand-ups, backlog refinement, sprint planning, reviews, and retrospectives.
• Support teams in effectively using Agile tools (e.g., Azure DevOps, Git, Pipelines) for planning, tracking, and managing development work; coach team members on tool usage and best practices.
• Promote continuous improvement by soliciting feedback, sharing knowledge, developing toolkits, and leading Agile initiatives as a Scrum Master.
• Partner with leadership to refine software development processes, including release and deployment management, and ensure alignment with IT change management protocols.

• Support the coordination and delivery of projects and operational work

• Collaborate with project managers, technical leads, and business stakeholders to manage cross-team dependencies, align priorities, and coordinate delivery of technical projects, enhancements, and operational initiatives.
• Oversee project intake processes, including documenting high-level scope, timelines, budgets, and requirements.
• Coordinate and support project execution, including resource planning, risk management, budget tracking, and development of deployment and release plans.
• Document and maintain clear workflows, processes, and business requirements to ensure shared understanding across teams.
• Facilitate planning and monitoring for testing, quality assurance, and transition to operational support.
• Identify and resolve delivery impediments, resource constraints, and process gaps; support continuous improvement initiatives.
• Develop and deliver stakeholder communications, including progress updates, risk reports, and presentations.

• Support the management and continuous improvement of department solutions, operations, planning, and processes

• Partner with the VP and Directors of Data Analytics and Solutions (DAS) to assess departmental processes, identify improvement opportunities, and implement best practices for streamlined operations.
• Support the development and tracking of departmental plans, budgets, and resourcing strategies using CCS planning and capacity tools.
• Coordinate and monitor departmental objectives, project progress, and deliverables; maintain accurate documentation and reconciliation records.
• Track and refine performance metrics related to solution delivery (e.g., release management, deployment, QA, development KPIs); collaborate with leaders to address areas for improvement.
• Collaborate with technical leads to evaluate the effectiveness, usage, and impact of developed solutions, identifying issues and opportunities for enhancement.
• Maintain and improve documentation of DAS processes to ensure clarity, consistency, and operational efficiency.

• Other relevant duties

• Foster a high-performance culture that leverages the unique talents and strengths of each member while encouraging their growth and development.
• Champion CCS as a hero in the face of cancer.
• Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
• Other duties as assigned

QUALIFICATIONS:

• Post-secondary education in Software Engineering, Computer Science, Information or Data Management or a related field, or an equivalent combination of education and experience.
• Bilingualism (French/English) is highly preferred, with French being an asset due to the organization's nationwide operations and the need for effective communication across various regions.
• 3-5 years of in-depth technology and project delivery experience, including at least 3 years implementing complex software solutions in agile, digital, and data-focused environments.
• Minimum of 3 years as a Scrum Master, with hands-on experience in CSM, SAFe, and Kanban frameworks; demonstrated ability to model Agile mindsets and drive change.
• Strong understanding of digital and data technologies, including administration, development, and integration across platforms such as Salesforce, Microsoft, and Azure.
• Proficient in DevOps and testing tools (e.g., Azure DevOps, Jira, Git, Selenium), with working knowledge of lean principles and agile at scale.
• Skilled in IT best practices and frameworks, including service and technical management, project and change management, and business analysis.
• Experienced in deployment and release planning, with a solid grasp of reporting and visualization tools like Tableau and Power BI.
• Excellent analytical, problem-solving, and communication skills, with the ability to manage multiple projects while maintaining quality and meeting stakeholder expectations.
• Exceptional analytical skills and problem-solving abilities, with keen attention to detail.
• Excellent organizational skills.
• Effective communication and interpersonal abilities to work collaboratively across departments.
• Understanding of Change management is an asset
• Others may apply

WHAT YOU CAN EXPECT FROM US:

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

HOW TO APPLY:

Qualified candidates are invited to submit their resume , cover letter and salary expectations by June 12th, 2025.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

OTHER INFORMATION:

CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting Voir email sur ca.edajobs.com . For more information about our privacy practices, visit cancer.ca/privacy.

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