Deskside Support/Deployment Technician

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

Serving as the first point of contact for users seeking technical assistance

Provide end-user support through multiple contact channels including phone, chat, email, and deskside

Build relationships with users both in person and over the phone

Multi-platform (Microsoft Windows, Apple macOS) support for desktop/laptop and mobile devices (Apple iOS and Android) hardware/software, operating systems, applications, networks, and peripherals (VOIP handsets, printers, MFPs, projectors)

Support for endpoint provisioning, deployment, and management using tools such as Windows Autopilot and Microsoft Intune

Support end-users use of cloud services such as Microsoft 365 (Office, Teams)

Network configuration including VLAN assignments, IP address management, and DNS assignments

Support for remote access configurations including Virtual Private Network (VPN)

Support for A/V IT equipment, including video conferencing, in technology-enabled meeting rooms

Own the input and follow incidents/requests through to fulfillment and keep the customer updated

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Determining the best solution based on the issue and details provided by customers

Create knowledge base articles in support of both internal IT and end users

Support hardware moves and relocation projects as required

Possess a degree, diploma or certificate in Computer Science, or related discipline or equivalent work experience

2-5 years of Deskside Support for enterprise customers

ITIL Certification an asset

Knowledge of supporting endpoint solutions within a multi-platform environment

Knowledge of support of mobility devices (iOS and Android) onsite and remote with the vendor

Familiarity with hardware and software lifecycle

Proficient in Microsoft Active Directory Employee Life Cycle, OU management, Distribution lists, Group and File Share management

Ability to present ideas in a user-friendly language

After Hours Support This position may participate in an on-call rotation with dispatch as needed. There will also be occasions where planned changes/moves will require after hours support.

A culture where authenticity and diversity are valued

Participation in Women in Technology Network

Opportunities to give back to our local communities

Remote work/hybrid work options

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities.