Services Management Administrator

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. As a Service Advisor, you’ll be at the center of our service operations—coordinating customer requests with our field technicians and ensuring work is scheduled and completed efficiently. From managing service calls and dispatching technicians to organizing schedules and ensuring timely follow-ups, your role is essential to keeping operations running smoothly. If you thrive in a fast-paced environment where problem-solving, customer communication, and teamwork come together, this is your opportunity to make a real impact.
Assist in coordinating shop and/or road technicians, as assigned
Data entry of technician times, comments and job codes
Complete estimates and follow up with customer for approval to proceed with work
Coordinate parts for shop and/or field jobs, as required
Effectively communicate with customers to ensure high levels of customer satisfaction
Arrange freight for pick up and deliver of service work as required
Positive and professional communication with customers and teammates
Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel)
Superb customer service skills
Able to learn and utilize operating data base
Training, Education and experience:

• 2 - 4 years of experience scheduling service work
• High School Diploma

Build trust – with customers and each other
Be customer-focused – “wow” customers so they become raving fans
Support community – care for our people, our community and our planet
The Service Advisor is based out of the Abbotsford office and works 40 hours on average per week Monday to Friday.
Position Disclaimer: This posting provides a brief overview of the position. We will manage your data confidentially and will not use it for any other purpose.