IT and CRM Administrator

Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $11 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our member-centric approach is a key driver in everything we do, and our level of service is second to none. For more information, please visit our website .
We currently have an opportunity for a System Administrator CRM to join our CRM team. As a System Administrator CRM, provides technical support to meet the organizational needs to optimize and develop the CRM platform and to enable users to get the most out of the system.
Back up support for System Administrator – Marketing Cloud
Review data integration reports and related activity to ensure accuracy and consistency of data and/or records. Investigate when errors are identified and ensure that updates on these integration errors are communicated to the organization in a timely manner.
Oversight and monitoring of all data within the system, including historical data. Monitoring for data duplication.
Liaise with the applicable vendors to address outstanding system issues and participate in the resolution process, performing or leading testing of necessary updates to the systems as required.
Create and manage access to visual representations of data. Assist with various corporate initiatives and projects by providing technical and/or administrative support.
Respond to inquiries from staff or system support queue and resolve questions and concerns wherever possible, referring more complex issues to the Manager, CRM.
Lead and provide administrative support to the Manager, CRM including, but not limited to document preparation, communication memos, preparation of presentations, and maintenance/monitoring of records and project plans
Identify and recommend ideas/solutions to the Manager, CRM to assist with the efficient and effective delivery project/process initiatives
Maintain working knowledge of all systems (test and production databases) supporting compatibility and sharing of information with systems as needed and related.
Grade 12 Diploma plus one year of formal education or equivalent specializing in computer science, plus 4 to 6 years of job related experience or an equivalent combination of education and experience
Salesforce Admin credentials and certifications would be an asset
Ability to keep current with rapid changes in the information technology environment
Basic knowledge of programming logic
Able to promptly answer support related email, phone calls, and other electronic communications
You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.