Remote Account Director/Client Services

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.
Account Manager, Ontario Region
Esri Canada has an exceptional opportunity for an Account Manager to join our Ontario Sales department.
Reporting to the District Manager, the person in this role will provide a successful and beneficial customer facing relationship for Esri Canada, supporting key customers in the Provincial Government sector. Esri Canada Account Managers execute business development activities and focus on selling solutions including software, professional services, and training; Account Managers are customer advocates, working across the organization to ensure their needs are understood and satisfied. They build and manage customer relationships, collect information, handle complaints, collect and analyze data and help to improve the overall customer experience, ensuring that company offerings meet the individual customer needs.
This role will be fully remote within Ontario, Canada.

A Day in the Life of an Account Manager at Esri Canada:

• Execute account management strategies designed to facilitate the implementation of business relevant solutions within a portfolio of targeted accounts.
• Leverage a customer focused mindset to support well established existing accounts, while also driving expansion into new areas within the account base by selling software, services, enterprise agreements, while retaining maintenance.
• Work closely with the Ontario Region’s consulting practice and other internal departments to facilitate client need fulfillment, respond to RFPs, and ensure successful implementation of our technology.
• Leverage industry knowledge and customer relationships to understand complex customer requirements on both a business and technical level.
• Collect and analyze data to learn more about customers’ business needs and priorities.
• Manage the accurate and timely upkeep of Account and Opportunity related information in Salesforce to provide a monthly sales forecast and to project opportunities to year end.
• Resolve complaints and prevent additional issues by helping to improve processes.
• Continually contribute to the profitability of the company and ongoing business operations by initiating, recommending, and implementing continuous improvement strategies and initiatives.
• Conduct any general duties, specific projects and responsibilities as assigned or required by the Regional Director and/or District Manager in a timely and professional manner.

Minimum 7 years’ experience working in sales

• University Degree and or College Diploma
• Experience creating and managing complex business relationships and establishing yourself as a trusted advisor with customers
• Proven track record utilizing Customer Centric Sales Methodology
• Sound understanding in the use of GIS
• Exceptional computer, and problem-solving skills
• Ability to travel within Ontario to meet with the customers as required.
• Customer focused, Interpersonal skills / relationship building

* Bonus points for this position:
* Strong knowledge and use of Salesforce.This role offers a base salary range of $76,000 to $98,000 annually and additional commission, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.
Work from Home or hybrid work

• 3 weeks of paid annual vacation, increasing with years of service
• 50 hours of Paid-Time Off (PTO) for personal needs
• 32 hours of Summer Time
• Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company-sponsored events and social activities
• Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process.