Systems Analyst, IT

Whether youre helping a colleague navigate a system issue or contributing to improvements behind the scenes your work will have a visible impact on the employee experience across the organization. As the System Analyst BPSS Operations youll be a key point of support for ATCOs HR technology users helping ensure Oracle HCM and UKG run smoothly and employees receive timely effective this 18-month opportunity youll partner with stakeholders across the business to assess troubleshoot and manage incidents and support tickets while guiding users resolving Tier 1 issues and escalating more complex matters to senior functional and technical analysts. Its an opportunity to combine technical problem-solving customer service and business process knowledge in a role that directly supports the employee experience across ATCO.

Receive and manage IT service tickets related to Oracle HCM and UKG as well as incidents through ServiceNow
Respond to technical and functional inquiries from users and key business stakeholders
Ensure excellent customer service and approachable support for all users
Adhere to IT standards in all operational activities
Support business activities such as master data updates repeatable tickets and minor configurations
Assist in SaaS system releases (Oracle UKG Cornerstone) by supporting UAT testers
Communicate release windows to stakeholders
Post-secondary education in HR Commerce or IT
3 years of IT support experience preferably in a Tier 1 or Tier 2 systems management technical support role for HCM or Finance applications
Experience with Oracle HCM and UKG Dimensions
Hands-on technical experience with common IT systems and software (such as MS Office 365 and SharePoint)
Strong analytical technical and problem-solving skills
Ability to explain technology to non-IT stakeholders
ITIL certification or equivalent work experience preferred
Experience with Jira ServiceNow and/or Cornerstone are considered assets

Training and mentorship programs
Please note this is an 18-month temporary position.

We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customer-focused solutions like no other company in the world at . Visit our website for more information. In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.