Guest Services Operations Manager
$17 per hourWesterner Park
The best summer fair and expo in Central Alberta is taking place July 15 – July 19, 2026, welcoming thousands of attendees for entertainment, exhibitions, and midway attractions, is back for another year!
Westerner Park takes pride in hosting Westerner Days and is seeking individuals who are responsible, energetic, and outgoing to help make it possible from July 14 – July 19, 2026!
The Guest Services Supervisor supports the coordination of Westerner Days internal activations taking place July 15–19, 2026. Reporting to the Tickets Alberta Manager, this role oversees the daily operations of the information booth, ensuring staff and volunteers provide accurate information and exceptional customer service.
This role is responsible for team coordination, issue resolution, and maintaining service standards.
The role plays an important part in maintaining the overall quality of Westerner Days and supporting the successful delivery of events at Westerner Park.
Under the direction of the Tickets Alberta Manager, the Guest Services Supervisor is responsible for the following:
Supervise Guest Services Attendants and volunteers to create a safe, fun and exciting environment throughout all fair operation days.
Coordination of shift coverage, breaks, and task assignments.
Serve as the primary point of contact for escalated concerns and ensure consistent information is provided to guests.
Liaise with internal departments which include security, box office, and event operations.
Assist with training and onboarding of staff and volunteers, as well as providing guidance, coaching and support to team members.
High school diploma or equivalent required.
Post-secondary education in Event Planning, Business Management, or a related field (completed or in progress) is considered an asset.
Previous customer service experience preferred.
Excellent customer service skills with a professional and positive attitude.
Availability to work all required shifts during Westerner Days from July 14–19, 2026, including days, evenings, and extended hours as needed based on operational needs.
At Westerner Park, you’ll be part of a team driven by purpose and community. The opportunity to be part of one of Central Alberta’s largest community events and help create memorable experiences for thousands of guests.
Opportunity to connect with the community and be part of the excitement of Westerner Days at Westerner Park.
Employment Type: Temporary, from July 14 - July 19, 2026
Flexible, including days, afternoon and evening
Compensation: $17.00 per hour
Overtime Eligible: Yes
Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used.
$17 per hour
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