Support Service Associate

Your Opportunity:
As a Protective Services Officer (PSO), you will have the opportunity to integrate with the clinical care team to directly improve patient & families’ experiences. You will need strong interpersonal and communication skills to promote collaboration, respect, and mitigate high-stress situations. Your compassion and ability to relate to patients, visitors, and communities help de-escalate conflict and create a positive, safe, diverse, and welcoming environment for all. We strive to build a workplace that’s a reflection of the Albertans we serve and be a culturally safe space for our communities and their families. As an organization, we promote a safe and inclusive space where we can come to work as ourselves in an environment that is both physically and psychologically safe. We take the time to celebrate the differences in our experiences, viewpoints, backgrounds, and cultures that bring us closer together. We are dedicated to fostering strong relationships with Indigenous peoples and deeply respect their knowledge and contributions. No matter what your role, working with us is about making a difference – every day. As the PSO, you will be the first to respond to and record all security calls and Emergency Codes. Documentation and reporting are a key part of this role. You will utilize the Perspective system to prepare detailed, written documentation of all security and life safety incidents. This position requires a high degree of critical thinking, sound judgement, discretion, and de-escalation techniques. Sound working knowledge of legislation, policy, and legal authorities is a necessary skill for the PSO. Be the face representing safety, security, and diversity! By promoting a compassionate, accepting environment, all Albertans in our hospital will feel safe.
Description:
As a Protective Services Officer II, you will provide security and protective services for all patients, visitors, staff and AHS property including: violence monitoring, prevention and intervention; enforcement of applicable federal, provincial and municipal statutes; asset loss prevention and internal investigations; preparation of court documents and securing evidence; risk assessment and hazard identification; arrests, apprehensions and detentions of persons and first responder to critical events. You will provide support for facility departments on matters of security and safety practices, participates in reviewing and recommending policy, and fosters and maintains positive public relations through relationships with internal and external contacts.

Classification: Protective Services Officer II
Union: AUPE GSS
Unit and Program: Protective Services
Primary Location: Red Deer Regional Hospital
Location Details: As Per Location
Multi-Site: Not Applicable

FTE: 0.00

Posting End Date: 20-APR-2026
Employee Class: Casual/Relief
Date Available: 04-MAY-2026
Hours per Shift: Varies
Length of Shift in weeks: Varies
Shifts per cycle: Varies
Shift Pattern: Days, Nights, Weekends
Days Off: Other
Minimum Salary: $40.15
Maximum Salary: $45.99
Vehicle Requirement: Driver's License, Vehicle Provided Required Qualifications: High School diploma or equivalent. Active (or eligible) for appointment as a Community Peace Officer with enforcement duties involving the public, as identified by the Province of Alberta/Solicitor General. Successful completion of Alberta Health Services or Alberta Justice and Solicitor General Community Peace Officer Induction Training Program (6 weeks program). Valid Class 5 (non-GDL) Driver's Licence. Valid Physical Abilities Requirement Evaluation (P.A.R.E.) completed under 4:45 minute, within 6 months prior to commencing employment.
Additional Required Qualifications: Alberta Class 5 operator’s license, or a provincial equivalent, with no more than four demerits and no charges or pending suspensions. You must be eligible for appointment as a Community Peace Officer with enforcement duties involving the public. To ensure your skills and qualifications are considered please attach a resume and cover letter with your application.
Preferred Qualifications: A minimum two years of related work experience OR a related degree or diploma in Criminology, Criminal Justice, Sociology, or Psychology. Other related education may be considered. Experience in uniformed public servant roles or emergency services. Community involvement or volunteering (unpaid positions). Knowledge of or training in harm reduction, anti-racism and Indigenous awareness. Comfortable and experienced with public speaking.