Support Service Associate

Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto.
Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables vulnerable youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.
Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.
meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.
YSM is seeking a Patient Services Administrator who will provide excellent, welcoming, efficient and professional receptionist and client referral support at the Evergreen Health Centre. The incumbent will work full time, for 37.5 hours per week . The successful candidate will further develop skills in building relationships with hard-to-reach populations, crisis intervention and conflict management, empowering and assisting community members towards their goals.
Provide a welcoming and warm atmosphere to community members, volunteers, students and staff
Manage the flow of the reception area, directing visitors, contractors and deliveries
Schedule and coordinate clinic appointments with community members, volunteers and staff
Support with volunteer needs including check-in and preparing clinical rooms
Input and update data in several databases including Google sheets, Paradigm, CHR EMR, OSCAR EMR and Salesforce
Ensure accurate data entry and documentation
Process health record requests
Keep informed of and outreach to community resources
Connect community members to internal and external resources
Maintain infection prevention and control measures
Provide administrative support to the health centre
Be an active team member of the wider YSM community
Respond to emergency situations in accordance with YSM policies and procedures; Good telephone voice, tactful, diplomatic and friendly
Strong verbal and written business English communication skills
Experience in reception work or office administration, preference for medical receptionist or medical office administration
Excellent working knowledge of EMRs, Salesforce, MS Office software, Google Drive etc.
Ability to professionally and compassionately handle confidential, sensitive material
Training in crisis prevention intervention, trauma-informed care, and CPR First Aid is an asset
A demonstrated personal commitment to the principles of faith values and mission of YSM
Pay: YSM offers market competitive rates and will pay a starting salary of $41,756.75 for this role, combined with a comprehensive suite of benefits and perks.
YSM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Please note that this position is for an existing vacancy, and YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.