Manager, Client Credit Support

Please independently verify any critical information before relying on it. Director, Donor Experience & Insights
Please independently verify any critical information before relying on it.
Campfire Circle is seeking a collaborative leader and engaged, data-driven fundraising professional to
serve as our new Director, Donor Experience and Insights. of fundraising operations and donor engagement strategy who will help shape how data, systems,
The Director will oversee fundraising operations and database management; prospect research and pipeline management; role does not require deep technical expertise in each functional area, but rather a leader who can bring
Reporting to the Chief Development Officer and serving as a member of the development leadership
intelligence; will ensure fundraising performance is clearly understood, effectively communicated, and leveraged to
will foster a culture of accountability, collaboration, and continuous improvement. This position is hybrid, working from our Toronto office two to three times per week in an open concept
Occasional evening and weekend commitments will be required. of the population Campfire Circle serves, the incumbent must be a non-smoker.
happiness to kids with cancer or serious illness and their families—at no cost to them.

OVERNIGHT CAMP

Campfire Circle offers an opportunity no one else can: medically accessible, overnight camps with no
medical support.
programming, combatting isolation, supporting frontline healthcare teams, and ensuring equitable access
for kids too sick to go home.
Help Bring Back the Joy of Childhood
Since 1983, Campfire Circle has delivered healing through happiness to thousands of kids with cancer
across Ontario and at our medically supported overnight camps, offering year-round experiences that
build social and emotional skills, develop self-confidence and resiliency, and improve overall well-being.
But for more than 40,000 children with serious illness and their families across
We meet kids where they are, bringing
year over year, and our overnight camps are already at full capacity. on us to extend our support far beyond hospital walls—ensuring kids have continuous, compassionate
That’s why we have a bold vision: to grow from serving 3,000 campers a year to 10,000. We’re building
a passionate, talented team to help make that vision a reality. an integral part of a dynamic team helping to transform the lives of thousands of kids with serious illness,
alongside our dedicated community of volunteers and donors.
At Campfire Circle, kids with cancer or serious illness can feel like kids again. Watch this new video to
learn more about how you are helping Campfire Circle bring joy and laughter to kids and families who
experiences to children receiving treatment in hospitals, often at their bedside, all year round. experiences for newly diagnosed families, kids on active treatment, or during palliative care. These playbased sessions bring normalcy and connection to kids and caregivers during their time in the hospital.
Our programs are offered at: The Hospital for Sick Children (SickKids), McMaster Children’s Hospital,
Children’s Hospital at London Health Sciences Centre (LHSC), Children’s Hospital of Eastern Ontario
(And our medically supported overnight camps ensure that even the most fragile children can experience
Overnight Camp Programs
Campfire Circle offers an opportunity no one else can: medically accessible, overnight camps with no
financial barriers for kids with complex needs. Kids, teens, siblings, and parents can attend everything
Our Muskoka site is the only camp in
Canada equipped with IV chemotherapy, blood transfusions, and dialysis so kids can attend even while
Our Rainbow Lake site hosts family camp so the whole family can benefit.
Both sites host Weekends at Camp (WACs) all year round so campers and families can stay connected.
We believe that every child deserves to laugh, play, create memories and make lasting friendships. our mission to serve children with other life-impacting illnesses.
Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat
On this land, we are grateful to share the magic of camp with children and families, and we endeavour to
create a community of joy, hope and healing. Leadership and Planning
Develop, execute and evaluate the Donor Experience business plans and performance goals aligned with the organization’s overall strategy and values.
Act as an active member of the Development leadership team contributing expertise and thought partnership to colleagues across functions, supporting integrated planning and organizational effectiveness.
Develop and implement a comprehensive business intelligence strategy to support fundraising and inform future strategy in collaboration with Development, Marketing and Communications, and Information Technology.
Lead the budget management and resource allocation of the Donor Experience team.
Collaborate across the Donor Experience department and the organization to implement information systems, infrastructure, policies and operational procedures to support best practice in donor relationship management, insights, and analytics.
Provide oversight and direction to staff in accordance with the department’s strategic planning and annual objectives. Develop clear and concise guidelines to identify group projects and how to track progress.
Manage weekly/biweekly team meetings, identify areas of focus, and develop agendas, assign and follow-up on responsibilities and duties.
Supervise, coach, mentor the Senior Manager, Prospect Research; Senior Manager, Data Management and Insights; Manager, Donor Experience and Events, Manager, Gift Processing.
In collaboration with Human Resources, support recruitment and selection of new hires, and provide onboarding, career development planning, and ongoing training opportunities to support employee growth.
Manage staff performance and development through regular check-ins, documenting achievements and areas for improvement, and leading the annual goal setting and performance review process.
Accountable for pipeline development and strategy by leveraging data-driven reports and analytics to identify trends, assess performance, and inform strategic decisions that strengthen donor acquisition, retention, and long-term engagement.
Oversee the development of reports and mechanisms to track moves management and fundraising KPIs.
Monitor and evaluate fundraising performance, preparing comprehensive reports for the leadership team, committees, and Board of Directors to support strategic oversight and decisionmaking.
Support donor lead generation through gift analysis and collaborative research, strengthening the donor pipeline by identifying opportunities to upgrade and convert existing and lapsed donors.
Operations and Database Management
Accountable for the optimization and management of the database (Raisers’ Edge) and fundraising systems (Engaging Networks, Race Roster, other giving platforms) including architecture, processes, procedures, data integrity, data integration and security in collaboration with Information Technology.
Establish and maintain processes and procedures to ensure data integrity, security and compliance with regulations in collaboration with Information Technology and Finance.
Enhance fundraising operations to improve efficiency and quality while staying at the forefront of industry trends and technologies.
Lead the Donor Experience team to develop, export, segment and clean stakeholder lists and custom reports, including importing and aggregating data from various sources.
Work with vendors and external project leads to deploy new solutions and updates in collaboration with Information Technology.
Oversee training of Development team and other key team members on fundraising operation procedures, technology and policies.
Identify opportunities to innovate gift processing procedures, business rules to improve efficiencies, quality and ease of completion.
Lead the development, implementation, and evaluation of the donor stewardship and recognition strategy for donors at all levels, ensuring they are meaningfully engaged and informed about the impact of their giving.
Oversee the donor stewardship and recognition infrastructure and initiatives that support quality, timely and efficient fulfillment of stewardship activities
information about this opportunity, please contact Ellie Rusonik, Senior Vice President/Practice Lead,
This position offers a competitive annual salary range of $100,000 to $125,000. practitioners (premiums fully paid by the organization with the exception of Long Term Disability), a
paid vacation time plus a paid winter shutdown period up to eight days, flexible hybrid work arrangements,
diversity of the communities we serve. colour, Indigenous People from North America and around the world, persons with disabilities,
Experience in people management and building successful teams that support cross-functional teams/departments.
Strong administrative and problem-solving skills with the ability to translate vision and strategy into tactics and actions.
Proven experience in reporting, database management and analytics with Raiser’s Edge or other fundraising databases.
Demonstrated experience managing complex projects and change initiatives with excellent project management, organization, change management implementation and budgeting abilities.
Direct experience managing prospect research and pipeline management.
Skilled in managing donor stewardship and recognition programs.
Strong project leadership skills, with the ability to coordinate multiple moving parts, manage competing priorities, and deliver results
Proficiency with SQL, relational database modeling, database applications and integrations tools, client/server solutions (i.e. Power BI, Engaging Networks, Raiser’s Edge & SmartSync).
Strong knowledge and experience of donation management tools, project management, and email management tools.
Knowledge and experience in developing and managing budgets and business plans, with the ability to initiate, analyze, monitor, evaluate, and adapt strategic business plans.
Experience with gift processing process, CRA policies, monthly and yearly reconciliation to support financial audits.
Experience developing and delivering effective training to stakeholders of all learning styles.
Excellent proficiency in Microsoft Office (Excel, Word, PowerPoint).
Post-secondary education or equivalent combination of education and work experience
Current driver’s license with the ability to be covered by camp’s insurance policy.
Assets
Experience with Race Roster, CampSite and Microsoft PowerBI software.