Service Support Advisor

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?

Accountability Objective

Are you passionate about fostering connections and warm welcoming environments through unique personalized dining experiences? Under the direction of the Dining Services Manager or designate, our Dining Services Attendants play a critical role in enriching the lives of our residents by providing the highest quality of service in the dining room throughout every meal. Maintains cleanliness of the dietary areas and equipment in accordance with specific standards and regulations.

Background/Qualifications

Minimum of grade 12 education required.

Minimum 2 years’ experience in a similar serving position preferred.

An understanding of food service and preparation is essential.

Must have a valid regional safe food handler’s certificate.

Must have a valid alcohol serving certificate.

Must be able to communicate effectively, both written and verbally, in the English language.

Dependable, responsible and an ability to work well with others in a team environment and independently. Demonstrates a positive attitude necessary to meet the goals and standards of the residence.

Must be capable of working in a fast-paced environment.

Key Responsibilities

Participates in and adheres to continuous quality improvement standards.

Serves meals in the dining room to residents and guests.

Ensures that the proper dietary restrictions are followed for residents. Helps to meet residents’ personal preferences.

Sets dining room tables, and clears the dining room of dishes, utensils, etc.

Maintains cleanliness in dining area including washing dishes, pots, pans, and cleaning kitchen equipment and area, as assigned according to established cleaning procedures. Sanitizes dishwasher area after each meal.

Ensures temperature records and food samples are taken and labeled as per regulations, reporting any deficiencies.

Utilizes point of sale system for guest and resident meals.

Portions desserts, appetizers and meals for serving in the dining room as well as serves snacks.

Receives and stores food supplies.

Provides assistance to the cook in the preparation of food and assembly of salad/sandwich plates, as assigned.

Complies with infection control processes and protocols as directed, e.g. outbreak management.

Maintains effective communication, both written and verbal with co-workers, residents and guests including addressing resident concerns during dining service. Uses the appropriate lines of communication with supervisory staff.

Performs other duties as assigned by Dining Services Manager or delegate.

Complies with all corporate policies and procedures.

Completes all required mandatory training/education.

Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.