Bilingual Service and Support Representative

CUSTOMER SUPPORT THAT KEEPS PROJECTS MOVING.

As a Bilingual Hilti Customer Service Representative, you’ll combine expertise, empathy, and efficiency to handle inbound inquiries from customers and internal teams. You’re not just answering questions - you’re enabling builders, contractors, and teams to achieve their goals and keep projects on track. This role combines problem-solving with relationship-building, ensuring total customer satisfaction while driving profitable growth. Every interaction is an opportunity to influence buying decisions, strengthen partnerships, and represent Hilti’s commitment to service and innovation. Provide outstanding inbound services to our internal and external customers including consultative sales, technical inquiries, and support Must understand appropriate handling of specialized market segments including Federal and State Government, Rental, Automotive, Mining, Nuclear, etc. Strong knowledge level of Hilti Online to increase overall customer base, drive online sales and troubleshoot online customer issues Ability to handle transactions involving customers’ terms and conditions in accordance to Hilti's legal guidelines and any applicable regulatory standards Utilize Strategic Selling Skills (SSS) to convert prospects into buying customers to support Hilti's Growth Strategy Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel Successful time management skills to provide quality service with 60 - 75 customer contacts per day

Bilingual proficiency in both French and English required
High School diploma or GED required (now known as the CAED - Canadian Adult Education Credential); Bachelor’s degree preferred
Previous customer service and/or sales skills required
Strong knowledge of computer systems such as SAP, Microsoft Word, Excel strongly preferred
Strong technical and customer relationship management skills required
Drive to develop strong and sustainable customer relationships
Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and needs to be in hand before applying

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; The disclosed range estimate is for this particular job posting. A reasonable estimate of the current range is $58,000 - $62,000 with bonus at target of 11.5%.

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including:
Medical/Dental/Vision effective the first day of the month following employment
Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
Business Travel Accident paid by Hilti
Basic Dependent Life Insurance paid by Hilti
Short-term Disability paid by Hilti
Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
Generous Paid Time Off policy and holidays including two days to give back to your local community
Paid parental leave, sabbaticals, military leave
Employee Assistance Program (EAP), company-paid wellness screenings
Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

COMMITMENT TO INCLUSION

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together. Working Conditions: Normal office environment. Must be able to sit for prolonged periods of time and spend extended amount of time on the phone This position will participate in a variety of occasional tool training that will require: Hardhat, safety vest, safety glasses, gloves, steel toe boots, ear protection, and long pants required for occasional tool training

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.