Training manager (l&d)

Revelator is a leading provider of business solutions for the music industry. Our all-inclusive B2B platform, API, and digital infrastructure enhance efficiency in music distribution, financial reporting, and simplify royalty operations. We offer a wide range of services, including catalog management, supply chain, income tracking, rights management, and business intelligence. The Training & Enablement Manager is responsible for ensuring that both customers and internal teams have the knowledge, tools, and confidence to successfully use the platform. The Training Manager ensures that knowledge is accurate, accessible, and continuously updated as the product evolves. By creating clear learning paths for customers and internal teams, they help drive product adoption, reduce support load, and improve the overall customer experience.
Customer Training & Education
Design and deliver structured training programs for new customers during onboarding.
Build scalable training formats including:
Live training sessions
Recorded/ Self-serve learning modules and courses
Training playbooks and guides
Customize training based on:
customer segment
Partner with Customer Success, Onboarding, Support, and Product teams to ensure training supports customer milestones.
Provide retraining when customers expand teams, adopt new features, or require additional support.
Design onboarding training programs for new employees across:
Customer Success
Maintain internal training documentation and onboarding materials.
Work closely with Product teams to prepare training materials ahead of feature releases.
Build and maintain a structured certification program for both internal teams and customers.
Customer Success Certification
Customer Power User Certification
customer knowledge base
training materials.
customer questions
Training Strategy & Impact Measurement
Measure the effectiveness of training programs through:
training completion rates
customer feedback.
Continuously improve training programs based on data and feedback.

training

• customer education
• learning & development.

Experience building structured learning programs or certification tracks.
Ability to translate complex technical concepts into clear, practical learning.
Experience working cross-functionally with Product, Support, and Customer Success teams.
Experience building knowledge bases (Notion, Freshdesk, Gitbook, etc).
Experience creating video training content.
Experience creating AI training content.