Service and Support Representative

We are looking for a dynamic, reliable Member Service Representative II - Contact Centre. This opportunity is available on a permanent basis. As a Member Service Representative II, you are the first point of contact for our members, supporting them through meaningful conversations, offering tailored financial solutions, and helping them reach their goals.

Our Contact Centre's core business hours are Monday - Thursday 8:00am to 8:00pm, Friday 8:00am to 6:00pm and Saturday 8:00am to 4:00pm.

This opportunity is available to all Conexus locations, depending on space availability.

How youll be spending your time

Taking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversation

Assisting members with their everyday account related activities and providing financial services advice and solutions to meet their needs

Handling a variety of non-cash services like opening memberships, deposit accounts, RRSP's and TFSA's, all while using your communication skills across phone, email and chat.

Helping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information available

Growing and adapting your skills and knowledge in order to consistently perform with confidence

The way people describe you

You are a people person who develops relationships based on understanding and trust. You have a deep knowledge of financial products and are able to clearly communicate their value. You proactively step into conversations with courage and empathy. You are curious and continually explore new paths to seek opportunities for improvements and efficiencies. You are a team player who welcomes diversity and can work effectively with others. You successfully handle multiple projects at the same time while staying committed to building your knowledge and skills.