Remote Inside Sales Customer Care Representative

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. The Inside Sales Representative is responsible for: 1) taking and processing orders; 2) responding to customers in person, online and by phone; 3) ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio. As an integral member of the team, the Inside Sales Representative maintains productive working relationships, internally and externally, and coordinates all aspects of the sale from orders to deliveries and payments.
Create and manage order entries.
Collaborate with warehouse to address shipping errors and discrepancies.
Prepare all required paperwork for freight claims due to damages and arrange for credit, or reshipment.
Service customers directly by telephone, email, mail over the counter and in the showroom.
Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.
Support outside sales team by adopting internal processes to ensure customer satisfaction.
Product knowledge to assist dealers/customers with parts or install inquiries.
Participate in local trade shows, occasionally requiring weekend support.
Completion of college/vocational or technical training (minimum requirement: Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook.
Knowledge of building materials and construction techniques is an asset, but not required.
Inside Sales or Order Desk experience is an asset!
Strong administrative, organizational, time management and prioritizing skills.
Customer-focused attitude with a high level of professionalism and discretion.
Attention to detail and ability to follow up on customer orders.
This is a fully on-site position based at our Mitten location: 815 66th St E, Saskatoon, SK S7P 0E6. No remote or hybrid options available.