Réceptionniste-Concierge (H/F) H/F

When you join Sunrise Senior Living you will be able to use your unique skills to empower residents to live longer healthier and happier lives. Not only will you build meaningful relationships with residents their families and team members alike you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve grow and shine together.

COMMUNITY NAME

The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents families and visitors managing both external and internal calls and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments cleanliness and music and ensuring a pleasant atmosphere.
As a part of the Sunrise team supporting our Mission Principles of Service and Core Values is a fundamental part of this job. Customer Service
Oversee the community entry area for visitors guests and residents extend a warm welcome and greeting offer and provide beverages to visitors and guests and ensure that the community safety protocols are in place.
Contact the DOS ED or Department Coordinator to meet with prospective residents families or visitors and ensure wait times are minimal.
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process.
Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification.
Offer and provide a community overview to the caller determine who to forward the caller to and notify the caller who they are being transferred to.
Manage appointments for residents and family members such as but not limited to hairdresser transportation etc.
Send get well cards to residents in the hospital.
Order Memory Flower for any residents that have passed away.
Order flowers and name plates for new residents prior to move in.
Order guest meals for resident and family for day of move in.
Create and maintain marketing and move-in packet inventory as needed.
Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living.
Assist the DOS with Customer Relationship Management lead tracking database entry if applicable.
Perform other administrative duties pertaining to the resident move-in process.
Front Desk and Bistro Areas
Check Bistro regularly for cleanliness ensure fresh coffee fruit popcorn and other snacks are available; Ensure that another team member covers the front desk when stepping away to complete above duties.
Risk Management
Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements promoting Risk Management programs and policies and adhering to safety rules and regulations.
Practice safety procedures at all times including Personal Protective Equipment (PPE) fire extinguishers Safety Data Sheets (SDS) and Lockout Tagout procedures.
Maintain the Resident Roster Team Member Roster and Current work schedules for emergency procedures.
Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below:
Respond to emergencies as indicated in Sunrises policies and procedures.
Responsible for all guests and residents to appropriately sign themselves in and out at all times.
Maintain a high-risk elopement list with photograph at front desk.
Heightened awareness of the entry and exit of all residents.
Administrative
Update resident phone list and roster daily move-in and move-out register daily and guest and sign-in logs as necessary.
Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator.
Collect meal ticket money and account for and process money in accordance with internal business control procedures.
Organize and distribute mail to residents Executive Director and Department Coordinators.
Collect and distribute resident and community newspapers.
Post and display the Daily Menu on Menu Board.
Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller.
Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned.
Monitor and order office supplies as needed.
Training and Contributing to Team Success
Commit to serving our residents and guests through our Principles of Service.
Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Proven customer service experience and skills
Proficiency in computer skills Microsoft Office (Windows Outlook Excel) and Sunrise applications with the ability to learn new applications
As applicable all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance
Ready to take the next step and make a bigger impact than you ever imagined As part of our team you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support benefits and growth opportunities we offer the result is a career that PositivelyShines with everything you need to reach your goals at work and in your life.

Medical Dental Vision Life and Disability Plans
Retirement Savings Plans
Paid time off (PTO) sick time and holiday pay
myFlexPay offered to get paid within hours of a shift
In addition to base compensation Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employees position plan/program offered by Sunrise at the time and required performance pursuant to the plan/program.
Selected candidates will be offered competitive compensation based on geographic location of community/office skills experience qualifications and certifications/licenses (where applicable).

ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT

Upon request Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process.